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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
367 ratings and 183 comments received in the last 90 days.
24 April 2024
From stepping into the dealership I have been treated as a valued customer.
19 April 2024
Faultless. Sales person was very engaged at all times with seemingly copious amounts of form filling etc, whilst remaining personable and professional.
16 April 2024
Olivia was very helpful, she explained everything to me and had excellent communication skills.
07 April 2024
All the staff are excellent at Group 1 Hailsham abd communication was also outstanding.
04 April 2024
sales easy to deal with fair price for old car 0
04 April 2024
Excellent service all round
04 April 2024
Usual BMW 'handling' of matters - no complaints
03 April 2024
Could not have been any better. Drinks offered. Any queries answered with a smile. Overall very pleasant experience!
02 April 2024
Over-delivered on my expectations
31 March 2024
Loved the delivery
31 March 2024
We were very well looked after, kept informed every step of the way. The process between choosing our car to collection was seamless. James is a very knowledgeable, friendly and inspiring representative of the organisation.
28 March 2024
Charlotte greeted us as soon as we entered the retailer. Hot drinks were offered too!!!
24 March 2024
All exactly as detailed
21 March 2024
Easy to discuss requirements with our salesman. He was very patient and spent time helping us make the right decision
21 March 2024
Great service and understanding of my requirements when I visited the dealership, and amazingly quick delivery of my new car.
19 March 2024
We have been purchasing Cars from Chandlers for over eight years, and have always found their experience and advice to be both relevant and supportive. Our previous sales executive Jason,(now, sales manager) had brief Chris about our needs very well.
11 March 2024
Very easy to work with Mark. Very happy with the new car.
10 March 2024
Excellent service from BMW Hailsham
08 March 2024
The Lady who dealt with the arrangements was first class.
07 March 2024
Very efficient service.
04 March 2024
Very pleased
04 March 2024
Excellent
04 March 2024
Great model, always adaptions and improvements made of the previous models
01 March 2024
The car agreed on was sold by another branch at the last minute, no one's fault but other than this I had no issues whatsoever. Olivia clearly worked very hard to find a solution.
22 February 2024
A great experience with excellent support and regular updates from my Sales exec Charlotte Attewell-Hughes. Very friendly, helpful service that made me feel important as a customer. Also both Sales managers came and spoke with me about my purchase.
22 February 2024
Sales process was explained before hand and everything was in place
22 February 2024
Olivia answered all my many questions and made everything work around me as I'm always busy, including collection date. She was professional and a pleasure to deal with!
22 February 2024
I had difficulty in collecting the car due to work commitments, but Kyle offered several alternatives which demonstrated excellent service. He went the extra mile I felt which means I'd recommend Hailsham BMW to do business with.
01 May 2024
I would have been completely satisfied, but the delay in back ordered parts delayed the repair of my vehicle considerably.
01 May 2024
Went very well
01 May 2024
Extremely satisfied
01 May 2024
Called in without an appointment and was given excellent service, problem resolved within one hour.
30 April 2024
Best service
30 April 2024
All work completed promptly.
26 April 2024
Very easy
25 April 2024
M0T. Passed
23 April 2024
No problems
22 April 2024
I was kept in the picture at every stage of what action was needed and this was carried out with care.
22 April 2024
Very hPpy
22 April 2024
I was satisfied
22 April 2024
Everybody we dealt with at Hailsham were very professional
22 April 2024
They mended the problem and got us back on the road. We felt our needs mattered to them.
21 April 2024
Tanya was excellent
21 April 2024
They did everything effectively and correctly
21 April 2024
No hassle
18 April 2024
Everything from start to finish went without issue.
18 April 2024
Been a customer for at least 25 years and the experience is always the same excellent.
18 April 2024
Brake fluid service completes within stated time
16 April 2024
Kept me up to date throughout the duration and made me feel as though my business is just as important as the next.
16 April 2024
Very helpful
16 April 2024
Vehicle collected from Seaford & returned within 2 hours, very little involved in BMWi3 service
15 April 2024
Gemma was lovely to deal with on the day and Jake was very helpful in the initial appointment set up.. However, you must keep your prices competitive...
15 April 2024
There was an issue around insurance cover but it was resolved by Jake on the service desk.
15 April 2024
I dealt with Derek, he went the extra mile to explain how the work was to be carried out.very happy.
14 April 2024
Jake Smith, who I was dealing with throughout, went above and beyond to ensure I was kept informed at every stage.
14 April 2024
Gemma communicated with us throughout the process, keeping us updated on the status of the parts ordered and the charges relating to the work being carried out.
13 April 2024
Service from Jake and Team was great, professional, friendly and I absolutely would recommend BMW to friends and family and business.
11 April 2024
Everything was explained fully with no surprises.
10 April 2024
My car is running much quieter !
10 April 2024
Will use again- fantastic
10 April 2024
Loved that Tanya was able to get Bill to collect and drop back my vehicle- thank you
10 April 2024
Nice helpful service
08 April 2024
Professional polite staff, kept up to date during the whole process. A good experience
08 April 2024
Always calls back
08 April 2024
Recall part supplied as well as high quality check if vehicle
08 April 2024
Everything was professional and to a high standard
08 April 2024
See sbove
08 April 2024
Politeness and courtesy to the customer.
07 April 2024
Kept informed throughout the process and had car back earlier than anticipated
07 April 2024
as above
07 April 2024
AS ABOVE
06 April 2024
Just the whole experience
06 April 2024
Great service
05 April 2024
Great service at all times
05 April 2024
Wanted car checked pending a very long journey. Very thorough on tyres and brakes, wasn't so sure how thorough (from the video) on steering and suspension. Thought toe-in might have been checked.
05 April 2024
Tanya was very helpful and kept me informed when my car was in for service and MOT recently
03 April 2024
A very friendly, helpful and kind service.
03 April 2024
I was informed of progress and didn't have to chase
03 April 2024
Work completed as planned
02 April 2024
I would have been completely satisfied if the issue with the onscreen German language had been resolved.
02 April 2024
loved how friendly the branch was. Great coffee machine and working from the branch was very helpful.
01 April 2024
Nothing to complain about everything done to my complete satisfaction
31 March 2024
Completed on time , gave me back a nice clean car .
31 March 2024
Very professional service, I was regularly kept updated from the service adviser and technician Jake and Rob who I dealt with. I was Very Happy with my experience, and was lot better compared to my experience at Stephen James Bromley
29 March 2024
Can't fault a single thing, particularly impressed with communication.
28 March 2024
Recall arranged on suitable date, courtesy car provided. No issues
26 March 2024
Good service but had to wait ages to collect car as Jake tied up with another customer
26 March 2024
Everything was completed on time.
26 March 2024
Emac plan and it's itemised date log of vehicle requirements does not give the true reflection (real time) of what is required, and therefore you could overpay on the plan! Not worth the paper it's printed on!
26 March 2024
Pleasant staff
26 March 2024
Group 1 in Hailsham provides excellent customer service.Special thanks to Derek Ashford who is very reliable and trustworthy and always take care of his customers. The showroom itself is very attractive and well maintained.
26 March 2024
The customer experience is good.
25 March 2024
Great service
25 March 2024
Very pleased with the service
25 March 2024
Not a single issue, every always runs smooth.
24 March 2024
Quick and thorough service, with supply of courtesy car
24 March 2024
Car has always been good and it just seems better
24 March 2024
Problem fixed on time
23 March 2024
Very poor service and left feeling I was wasting their time - not what I have been use to with BMW
21 March 2024
Very good experience.
21 March 2024
Service ok I found the receptionist surly
21 March 2024
Rebecca was very welcoming and knowledgeable, keeping me updated with any progression with the works.
20 March 2024
Faultless service
19 March 2024
Good Service
19 March 2024
Thorough, helpful and professional service.
19 March 2024
The booking system was quick and easy, staff accommodated my requirement to have the work done before 11am and everything went smoothly.
19 March 2024
Couldn't fault anything
18 March 2024
People were great, excellent customer service. Dropped one star because the MOT is took 3 hours when they suggested a maximum of 2 hours to complete.
18 March 2024
Did not close the bonnet properly warning lights came on doing 50 miles per hour
17 March 2024
Receptionist at Hailsham is one of the best. Looks after you when you come in and ensures ok whilst waiting. She provides true personalised service. Service desk very good and helpful, always nice to chat with them.
16 March 2024
5 stars tells it all.
16 March 2024
The service team at Hailsham are always fantastic.
15 March 2024
Service and checks completed as required.
14 March 2024
Friendly staff, nice waiting area & lovely cup of coffee!
13 March 2024
I was kept in formed at all times
13 March 2024
My issues were solved swiftly and seemingly thoroughly. I can't fault the customer service.
13 March 2024
Same answer as above I've dealt with 2 members of the team on my last visits and both were outstanding! Unfortunately I can't remember the ladies name on this occasion but she dealt with my MOT and advised me on cost etc, answered all my questions!
13 March 2024
Was very impressed with service especially how Derek sorted everything out
13 March 2024
As above
12 March 2024
Fault was identified and fixed in a timely fashion
12 March 2024
Seamless experience
11 March 2024
Excellent service
11 March 2024
All very professional
11 March 2024
Competent professionals
11 March 2024
Brilliant service from everyone
10 March 2024
Both service team and Dave in sales absolut top notch. Very helpful, nothing too much trouble.
09 March 2024
Made me feel welcome and got everything sorted quickly.
09 March 2024
Nice friendly staff & car serviced with new mot & cleaned afterwards.
08 March 2024
Everything was a put over well however having spent an awful long time in the showroom as IT failed the financials were unable to be completed so still waiting to see the details of what I have agreed to.
08 March 2024
People very nice and good communications. Recall work carried out without problem.
08 March 2024
Great service, very expensive
08 March 2024
Derek does a fantastic job and should be commended for his friendly and pragmatic approach
08 March 2024
As above just excellent all round service
07 March 2024
It took quite a long time and I'm not convinced the problem has been completely resolved.
06 March 2024
As above. Other than that was treated well.
06 March 2024
All questions answered and requests met.
06 March 2024
Very prompt in all areas with feedback.
05 March 2024
Tanya was very helpful, professional and personable.
04 March 2024
Staff couldn't have been more helpful and sorted my car at short notice when it arrived on a flatbed truck
04 March 2024
Quick and professional
02 March 2024
Service was carried out in the time stated. Lovely and friendly team. Tanya was also very helpful in letting me sit and work at a desk while I waited for my service to be done. Great service
02 March 2024
because i was completely satisfied with the service I received.
01 March 2024
They were extremely helpful.
01 March 2024
Everything I wanted or heeded was carried out to put my mind at rest
01 March 2024
My service was completed efficiently and exactly as ordered. Throughout, your staff kept me informed of progress and reassured me.
01 March 2024
Nearly perfect. The only thing knocking this down is that I replied to texts advising me the vehicle was ready. But I don't think they were read. I asked for the phev to be charged and it didn't happen and no message to advise.
01 March 2024
You did what I paid for.
29 February 2024
Jake kept me informed and got my issues resolved quickly
29 February 2024
Treated me like a valuable customer
28 February 2024
The lady who dealt with me was really friendly, polite, made you feel welcome.
28 February 2024
Quick and easy
28 February 2024
Speedy response to deal with problem with car - although disappointing to have a problem with only 15000 miles on the clock and just out of warranty.
28 February 2024
The communication via Tanya was excellent as well as the video of the car MOT
28 February 2024
Everything done on time and looked after very well
28 February 2024
Very good service. Very good communication from the lady dealing with my car
27 February 2024
I couldn't fault the service.
27 February 2024
Excellent service and being kept up to date
27 February 2024
Professional service
27 February 2024
Professional, couteous service. Video was sent showing vehicle being inspected, and contact from Jake regularly to keep me updated.
27 February 2024
Completed in the time quoted and did a complementary car wash
26 February 2024
Excellent service, great staff, well organised, very efficient.
26 February 2024
See above
26 February 2024
Derek on the service desk very efficient, made the visit a pleasing experience.
26 February 2024
Jake very professional and helpful
26 February 2024
Just short of perfect as I received a text saying the car was ready followed by another saying it wasn't
25 February 2024
Fantastic service. Couldn't be more helpful and the constant updates were great.
24 February 2024
I would like to say Tanya is a massive credit to your business, she went above and beyond, along with Adam Hamill.
23 February 2024
Loked after me and the car well
23 February 2024
Extremely satisfied
23 February 2024
Issue was resolved effortlessly
23 February 2024
Completed on time
22 February 2024
Always get what is asked for.
22 February 2024
Works were carried out quickly & efficiently
22 February 2024
Friendly service.
22 February 2024
Because Everything was good
22 February 2024
No surprises - everything was explained.
22 February 2024
I was away from home my car seemed to have a problem starting i was a bit concenred as i had a four hour drive back so i phoned them they had a quick look at car for me and reassured me car was ok to get home
22 February 2024
Group 1 Hailsham always goes over and beyond and Charlotte and the team are very nice, looking after their customers very nicely. I am very happy with the dealership.
22 February 2024
Very satisfied , especially with the valet of the car
22 February 2024
As above. Major service due next month.
22 February 2024
Because Tanya Witlock was both professional efficient and without doubt an asset to your business.
09 February 2024
I had a new wheel fitted, but after a couple of weeks, the balance weights fell off. This is a major inconvenience to have to get the car back or have a third party re-balance the wheel.
24 April 2024
An exciting, special, informative and light hearted reveal thanks to Kyle. The process wasn't rushed and it was a lovely opportunity to savour the moment. One special touch was Kyle's choice of registration plate. The letters spell out my name.