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OUR CUSTOMER REVIEWS
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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
296 ratings and 167 comments received in the last 90 days.
05 June 2025
Very happy with service and delivery was as stated
05 June 2025
Easy handover
28 May 2025
AS above
23 May 2025
John was very friendly and helpful from purchasing to delivery of the car. Great customer service!
09 May 2025
Fantastic, professional experience. Extremely friendly and helpful staff!
08 May 2025
The whole team were very friendly and helpful.
08 April 2025
Was able to complete transaction with effortless ease and efficiency, thank you
08 April 2025
There was a little misunderstanding with timings but Rowan went above and beyond to sort this out. The process was quick and the handover was thorough.
03 April 2025
Well looked after - good communication
30 March 2025
The sales team were able to get me the deal I wanted on a new car, and it was all very quick and straightforward.
25 March 2025
The delivery of the car was quicker than expected, which was a rather nice surprise! The whole process was smooth and efficient.
20 March 2025
Excellent customer service, honest and transparent.
18 March 2025
Great support from James and Charlotte at Group1 Hailsham, great follow up and support all the way Our 2nd brand new from this dealership :-)
18 March 2025
Completely Satisfied
16 March 2025
We're on the Motability Scheme and our advisor John Payne anticipates our needs. He's very professional, understanding of our needs, polite, efficient and extremely helpful, encouraging and reassuring.
08 June 2025
Please see above answer.
08 June 2025
Always good service, pleasant staff and technically very competent.
08 June 2025
Car fixed, was provided with hire car for the time of repairs. Very friendly staff.
06 June 2025
All great
06 June 2025
See above please
04 June 2025
No issues whatsoever
04 June 2025
Everything was well organised. I waited in a relaxed environment where the excellent coffee was available for me at any time. There were ample power points to plug in laptops or phones that needed charging. The receptionists were very helpful.
04 June 2025
Inconvenience of having to bring the car back to dealership a 2nd time.
04 June 2025
As above. Car was sorted while we waited. Comfortable waiting area, good coffee and free Wi-Fi. Bethany Butler deserves special mention for her professional attitude and helpfulness.
03 June 2025
Expense of recommended work. Car door squeaks now. Lots of notifications switched on
02 June 2025
Friendly and quick communication
02 June 2025
Apart from a ´mis-diagnosis' - I was told my car failed its MOT and needed at least £500 diagnostics/repair. The following day I was told there were no problems with the car. Well, I guess I can't grumble about that! Otherwise all was fine as usual.
01 June 2025
The e-mail confirming the booking advised the loan vehicle would be a Mini clubman, however I was loaned an iX1
01 June 2025
.
30 May 2025
Done what we asked and no hidden extras
28 May 2025
EVERYTHING COMPLETED AS ADVISED
27 May 2025
Promp and excellent service.
26 May 2025
Very speedy, very friendly - perfect
25 May 2025
Friendly welcome. Clean, good atmosphere.
25 May 2025
Good communications and loan car ready for me
25 May 2025
Good people to deal with.
24 May 2025
Jake Smith was very kind and attentive
22 May 2025
Service dept was super and kept me informed of an issue they had with some systems that was delaying my Oil, Fuel and Pollen filter service. It was much better to know what was going on rather than be left in the dark.
22 May 2025
Efficient service and free wash and vacuum but that being said the wash used to be a nice touch but this time I had so many dry lines and tear drobs I washed it again once home
21 May 2025
I had a problem with my car and I was provided with a loan car for a weekend. This enabled me to get to my mother's funeral. I would not have been able to get there otherwise.
21 May 2025
Everything well explained to me, facility tidy, polite and professional staff.
20 May 2025
Quick turn around and they got to the bottom of the loss of power which I raised with them.
20 May 2025
Good
20 May 2025
Always receive excellent service
20 May 2025
I'm thoroughly satisfied with the service provided and wouldn't hesitate to recommend Group 1 Hailsham to others. It's reassuring to know that my car is in the hands of professionals who genuinely know what they're doing.
20 May 2025
Friendly and efficient and would mention Derek and Neil.
19 May 2025
Fault cured at second attempt, loan car provided, staff all helpful and friendly
18 May 2025
Good customer service
18 May 2025
Gemma in service department was excellent, very friendly and helpful sourced parts and gave me a quote instantly.
17 May 2025
Very friendly staff and flexible in accommodating my short notice change. Also great waiting facilities at Group 1 Hailsham. Also received video summary during wait which is brilliant.
17 May 2025
I am treated like a valued customer.
15 May 2025
Not only was the service carried out efficiently the video was useful for me to be aware of areas that might potentially require attention in future.
14 May 2025
Please see previous response.
12 May 2025
Very through and honest
12 May 2025
Polite staff, good service work.
12 May 2025
Most things were satisfactory!
12 May 2025
Jemna was fantastic on arrival. So called mechanics well ill just leave it there.
11 May 2025
Gemma who dealt with me was kind ,sypathetic and professional
11 May 2025
Overall high level of service.
08 May 2025
I was totally satisfied with the service I received. Everything was explained clearly and politely.
08 May 2025
I always feel looked after and treated as an individual customer (friend)
08 May 2025
Because my car drives like new again
08 May 2025
Faultless experience
07 May 2025
Jake covered everything.
06 May 2025
Very satisfied. Bethany kept me updated at all times
06 May 2025
Would be higher but I was told in January that my front brake pads would need renewing soon, so I booked in for them to be changed last week - to be told very helpfully that they were fine.
05 May 2025
I bought a car from hindhead which had had its wheels refreshed but not balanced. I was disappointed and so came to hailsham to rectify the issue. I was impressed that I wasn't charged given the car came from the other dealership. Very impressed
05 May 2025
Very kindly allowed to have a curtesy car as the visit was for a BMW recall
04 May 2025
Everyone did all required
04 May 2025
Gemma and Jake were both exremely helpful and engaged throughout. I appreciated their approach and think they handled a diffcult situation sensitively and professionally. Thanks to them both.
03 May 2025
Again staff were excellent. Kept informed throughout, emails, phone calls. Courtesy car was top notch.
02 May 2025
Good honest work and sensible advice. Keep it up
02 May 2025
Friendly and professional, good communication
01 May 2025
Always brilliant, friendly and helpful, my car was spotless when I got it back too
30 April 2025
I booked to have a service while I waited. Excellent service, completed and car washed within hour and half
29 April 2025
Great service, everything was explained thoroughly.
28 April 2025
Because the coffee is good and I get a nice sit down watching the lovely dolly birds while I'm drinking my coffee
28 April 2025
Everything ran smoothly
25 April 2025
Staff in showroom / reception / service desk are excellent
24 April 2025
Good communication
23 April 2025
Very efficient
23 April 2025
Gemma looked after my faulty ix4 & kept me informed. Made sure the intermittent fault was experienced by technicians & saved me from having to come back a second time. Could have been more impressed with the service level. Thanks
23 April 2025
Jake made everything so smooth
23 April 2025
4 stars - would be better if you knew whether your work was going to be carried out in the morning or afternoon.
22 April 2025
See answer to 1 .
22 April 2025
Always considerate staff
21 April 2025
I was satisfied that the recall work had been properly done but, as a lifelong motor mechanic, I like to know what had actually been done. I was not satisfied with the explanation from the service department that just a hose had been changed.
20 April 2025
Efficient and informative.
20 April 2025
did what they were meant to do
20 April 2025
Everything good except the free wash, worst I've ever had, car was washed with grey water and then left to dry in the sun, dirty water marks everywhere.
20 April 2025
Everything ran smoothly
18 April 2025
Major repair fixed quickly
16 April 2025
The Service itself was good, but the price I was given over the phone was not the same as on the day, and nobody could explain why. The advisor thought it was because I drive an Alpina and the person who quoted me didn't know the difference. Not good
16 April 2025
No issues and quick efficient service
16 April 2025
Always helpful and professional
16 April 2025
Evening has been explained well.
15 April 2025
The work has always been done well
15 April 2025
My service adviser, Gemma, was very pleasant.
15 April 2025
Reception excellent.Kept informed on progress of works.
15 April 2025
Fast, brilliant service. Derek is a genuine nice guy and always does his best to get me in for a service and MOT etc.
15 April 2025
Excellent service
10 April 2025
Speedy rectification Ability to work from the site
06 April 2025
Onetime
06 April 2025
Very efficient.
06 April 2025
Very impressed throughout, have reluctantly sold my car now as out of warranty in May but if ever I purchase a BMW again have no hesitation in coming back to Group 1
06 April 2025
Continued excellent service.
06 April 2025
Above plus my dad's indicator says I need a service in Oct 2025 which can't be right as It's just had a full service
06 April 2025
Nothing too much trouble
05 April 2025
Problem seems to be resolved
04 April 2025
Everything done and service was prepaid in purchase package
02 April 2025
Good job
02 April 2025
Very good service
02 April 2025
Everyone i spoke to was polite, We was not made to feel un welcomed
01 April 2025
Had an issue with a carbon spoiler on my car but it was replaced quicker than expected and delivered back to my home address
01 April 2025
Service quick and easy
31 March 2025
booked me in within 10 minutes including courtesy car hand over
30 March 2025
Kept informed of progress. Made to feel valued and welcomed.
30 March 2025
The team at Hailsham were able to get me the deal I wanted on a new car, very quickly and efficiently.
29 March 2025
Did ask for my electronic handbrake warning light to be reset when the rear discs & pads were changed - this wasn't done & was told it would cost an extra £250 to have the problem diagnosed which was very disappointing. May go elsewhere if future.
29 March 2025
Easy to deal with. Clear communication
29 March 2025
Service was excellent
28 March 2025
Very satisfied they offer to clean my car which I took them up on
28 March 2025
Had a video showing everything that was looked at for my service, what was ok, not ok etc. Very good.
27 March 2025
Couldn't fault anything
27 March 2025
As above, so relaxed on the day. Super straightforward and no complications. Lady named Rebecca was super helpful.
27 March 2025
The team were very accommodating when I had to switch from leaving the car to waiting, all work was done by 12:30 meaning I could drive away early.
27 March 2025
I had a call and provided feedback to say that hadn't received anything to say my car had passed the MOT, I was told they would send including the health check to advise of work in the future, which was never recieved
26 March 2025
Gemma gave fantastic customer service
26 March 2025
good job done.
26 March 2025
Jake delt with the recall and kept me well informed about everything that needed to be done and when my vehicle would be ready
26 March 2025
Incompetence even after error was pointed out did nothing to rectify the situation
25 March 2025
Derek was communicating and helpful all the way through
25 March 2025
The service is determined by info from the vehicle but if it was not running correctly and this not part of the info, it might incur very expensive diagnostic charges. It used to be a car serviced to run well.
25 March 2025
Staff are extremely helpful
24 March 2025
Video gives good info. Well presented information.
24 March 2025
Group 1 Hailsham kept me informed all through the process and when unexpected work had to be carried out arranged a suitable replacement vehicle for me whilst mine was being repaired
23 March 2025
They got back to me the same day with results of my queries
23 March 2025
Knowing my car has been serviced to a high quality has givem me confidence that my car working to its full capability
22 March 2025
Easy and straightforward service to use
22 March 2025
as above
22 March 2025
Pre booked loan car not actioned
21 March 2025
Very good price i'm care and kindness given on Service
20 March 2025
All went well but when I got home noticed oil on my drivers floor mat . So I phoned up straight away and they have said to bring it down for a clean after I sent photos of the problem .l love my car and try and look after it as much as possible .
20 March 2025
Professional, friendly staff. Receptionist, and service team.
20 March 2025
Collected the car, delivered it home, prompt service
20 March 2025
they did what they had to do on time and friendly
18 March 2025
Very informative video but had to wait two weeks to get two split tyres done and had recall for the airbag which sounded life threatening and cdnt check it till service so had to do it online and wait to hear it was ok.
18 March 2025
They were thorough and thoughtful folk who I felt I could trust
18 March 2025
Very local, convenient and a great service. Kept uptown date with progression of the service. Was more expensive than predicted.
18 March 2025
Went smooth
18 March 2025
The key drop/pick up service is a great idea and allowed me to pick up the car on a Sunday morning
18 March 2025
Great service, friendly staff and reasonable.
17 March 2025
brilliant cant fault it
17 March 2025
Customer service was excellent.
17 March 2025
Would be 5 stars had the digital booking let me down. Probably user error but I waited 4 hours for a service that turned out to be a health check. Will not be using the digital booking again.
17 March 2025
Thorough and professional
17 March 2025
It would have been five but I sat in the waiting area for about 40 minutes longer than needed as my car was ready but no one told me. If it was busy I could have understood but I was the only person sat there.
16 March 2025
Car seen quickly. Offered a coffee on arrival. Nice atmosphere. Bethany very good and knowledgeable.
16 March 2025
Gemma was excellent very efficient with a likeable happy and smiling personality
15 March 2025
It's so professional there
15 March 2025
Oil service only but all arranged through a simple phone call. Advice given on tyre wear.
15 March 2025
Very polite and curtious
15 March 2025
I have used Group1 Hailsham for my BMW service and recent car purchases. I have always been satisfied with the outcome.
15 March 2025
Ease of booking with dealership staff very helpful and polite especially Rebecca your service advisor a very pleasant young lady a credit to your business
14 March 2025
Expensive but great service and good to have the car washed Derek was helpful and knowledgeable
14 March 2025
Please see answer below. Applies to both questions
05 June 2025
No problems at all