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OUR CUSTOMER REVIEWS
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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
248 ratings and 145 comments received in the last 90 days.
16 August 2025
VERY HELPFALL
15 August 2025
Attentive to my needs.product knowledge brilliant.
12 August 2025
Helpful sales team
08 August 2025
Excellent service
25 July 2025
Sales team were amazing.
10 July 2025
See above, handover etc fine but issues with quality present
09 July 2025
Everything was ready and any and all questions were answered.
04 July 2025
The Sales Associate, Rowan Trigg, was excellent throughout the whole process
04 July 2025
Great support by Mark Stephenson the sales advisor at Group 1 Hailsham
30 June 2025
Very satisfied, can't fault anything apart from maybe a delay to the vehicle but I know that was outside the dealers control as John had explained.
24 June 2025
I have only spoken with John Payne and Pete (the man who drove the vehicle to me) both were a credit to BMW.
13 June 2025
My car was slightly delayed but I was kept updated all the way, and provided with a loan car for that reason I can't fault the service.
05 June 2025
No problems at all
05 June 2025
Easy handover
05 June 2025
Very happy with service and delivery was as stated
26 August 2025
Friendly and genuine
26 August 2025
Just got the job done
23 August 2025
Friendly polite fast understanding service for intermittent fault
22 August 2025
Taken over from Tunbridge Wells branch. Sorted out my problem immediately
22 August 2025
Because my car so far has been beautiful to drive. And comfortable very pleased it's my second BMW.
22 August 2025
All good
22 August 2025
Jake was great as usual,keeping me updated, very professional
21 August 2025
Very considerate in arranging return of the car.
21 August 2025
Good experience overall
20 August 2025
all good
19 August 2025
Staff are very friendly and helpful. Jake was great, and a good update from Gerg, the technician. Every one seems happy on their job. Sends out the right message.
18 August 2025
Kept informed and all done on time
18 August 2025
Good communication
17 August 2025
Video sent to customer from the mechanic showing what they have checked on the car and highlighting any issues. Car is always cleaned at the end. All in all, great attention to detail and customer service
17 August 2025
See above
16 August 2025
Needed tyre awaiting authorisarion from lease co, placed order b4 authorisation yo enablevreplacement that day
15 August 2025
As above all aspects of the garage relationship between me, as a customer, and the service department (and indeed sales) have been and remain, excellent.
14 August 2025
Was quick and they did what I wanted
14 August 2025
They listened to what i said about any problems whih was dealt witg to my Satisfaction
13 August 2025
As above
13 August 2025
Great experience
12 August 2025
Always a good experience.
12 August 2025
Work carried out as quickly as possible and courtesy car provided.
10 August 2025
No complaints , was a pleasant experience all round
10 August 2025
Friendly and efficient and timescale adhered to. Car was well cleaned and vacuumed
09 August 2025
Quick ,friendly staff from reminding me of my MOT for my car to getting it done.
07 August 2025
Good and pleasant
07 August 2025
Never had a service. Collected a free gift.
05 August 2025
very good
04 August 2025
Did what they said at what I thought was a fair price
04 August 2025
Good communication good service all are respectful
03 August 2025
Service excellent, price was extremely high
03 August 2025
Great service throughout.
31 July 2025
Job done very quickly and professionally
31 July 2025
Although only an MOT the car was inspected, cleaned, and the price for the test was good.
31 July 2025
The service provided by Derek Ashford of Group 1, Hailsham was excellent.
30 July 2025
All of the above
30 July 2025
Very easy Supportive
29 July 2025
As above. Also the ability to put my car in for investigation just one day after the issue arose.
28 July 2025
The servicing I received from Group 1 has been excellent, post Chandler's.
27 July 2025
Prompt, friendly and helpful experience.
27 July 2025
Always good
26 July 2025
As above
25 July 2025
Always looked after.
24 July 2025
Friendly and helpful staff.
22 July 2025
Friendly service, quote provided for work ended up even cheaper.
22 July 2025
Faultless
22 July 2025
Perfect
22 July 2025
Great customer service, from booking right through to appointment. Detailed info given for booking and good follow up! The lady who booked us in (Isobelle?) was friendly and efficient.
22 July 2025
The service was very good value, even as a driver of an older vehicle I didn't feel that I received a different level of service from someone with a new, more expensive vehicle.
22 July 2025
I have had recent bad experiences from a local bmw dealer. This is the first time i used Group 1 Hailsham for mot and service and i found the service easy to make a booking, staff friendly and felt confident in what i was being told.
22 July 2025
they did all that needed to be done efficiently
22 July 2025
See answer to Q1
22 July 2025
Very! Always very friendly and helpful.
17 July 2025
As above
17 July 2025
Friendly and helpful service
14 July 2025
No
13 July 2025
As above.
13 July 2025
Never a problem with my visits
12 July 2025
Good communication and updated
12 July 2025
Completed in the time frame stated
12 July 2025
Always give good reports
11 July 2025
As above
11 July 2025
Professional friendly staff
10 July 2025
As above
10 July 2025
As above.
10 July 2025
Any questions were answered swiftly and professionally, and we couldn't have been happier with our experience.
09 July 2025
Literally everyone I spoke to went out of their way to help me
09 July 2025
Good service and staff
09 July 2025
What can I add, no complaints whatsoever.
09 July 2025
Good service as per usual
09 July 2025
When arriving served by Bethany Butler where nothing was too much trouble and answered any questions I have. She is a credit to your company with her customer service.
09 July 2025
As always, treated quickly, caringly and efficiently
08 July 2025
Booking online system isn't clear if you have a service package as it wants a signature of acceptance but talks about cost - I am not signing accepting costs when I have a service plan - it needs to be clearer plus shouldn't you know I have a plan?
08 July 2025
Excellent Services
07 July 2025
From the friendly greeting from errin on reception to Jake handling the details of the re call that our car was booked in for Everything went smoothly Thank your staff once again
07 July 2025
It was Mr Ashcroft the face of BMW Hailsham proved his worth and experience when dealing with me as a customer.
06 July 2025
Good experience
05 July 2025
High standard of service and workmanship.
05 July 2025
Very happy with the work. Just wish my car stopped having issues and throwing money at it :(
05 July 2025
Clear communication and explanation provided.
02 July 2025
As above plus return of our vehicle to our home address was very quickly expedited after repairs completed
02 July 2025
very good service
01 July 2025
Personal attention from Derek. Great cars and knowledge.
01 July 2025
They stripped my bleed nipples and wanted to charge me over 2k to replace them. Took the car to South Cosat motors who removed the broken nipples in under an hour. Noted no penetrative fluid was used at M1 and probably the reason for the fail.
01 July 2025
Delt with quickly with helpful staff
30 June 2025
Excellent service from BMW and from Jake in particular
30 June 2025
Efficient staff
30 June 2025
Always use Group 1 Hailsham and considering I have a local BMW less than 3miles from my door, ask yourselves why I choose to do 120 mile round trip. You always look after me and the car. Regardless.
30 June 2025
Staff were pleasant and I was treated promptly
30 June 2025
All vehicle problems sorted in the time estimated.
25 June 2025
First class service throughout
22 June 2025
Very happy
22 June 2025
Good customer support
22 June 2025
Very good
21 June 2025
Nice to interact with professional staff who knows what their doing ,i say this as I dealt in the past with different car brand staff ,and they were not even close to this standard which I encountered here at BMW Hailsham
21 June 2025
Fantastic
20 June 2025
Professional, friendly, excellent customer service esp. Gemma who dealt with me. Thank you :)
20 June 2025
Car was cleaned well felt like driving a new car confident the service was up to date as about to drive 1000 miles
19 June 2025
I was very pleased with the courtesy extended.
18 June 2025
The work was done as i expected and i appreciated the very thorough valeting of my car.
17 June 2025
Very pleasant people.
17 June 2025
I was allocated for a free car wash which unfortunately I didn't get
17 June 2025
Washer fluid wasn't topped up and had to top up service plan even though I pay monthly.
17 June 2025
Good service
16 June 2025
Dealt with very well, yet the underlying issue with my car still persists on occasions. Gemma was particularly helpful.
16 June 2025
Excellent service and car care.
15 June 2025
My problem wasn't solved
14 June 2025
Excellent customer service good loan car for the day
14 June 2025
See above
11 June 2025
Ditto
11 June 2025
The team at Hailsham are consistently exceptional. The front desk and Aftersales team are always approachable and friendly.
11 June 2025
See above.
10 June 2025
As above
10 June 2025
The car went in for a recall and everything was done to my satisfaction
10 June 2025
They completed the work quickly as I had another engagement that afternoon.
10 June 2025
Problem resolved
08 June 2025
Please see above answer.
08 June 2025
Always good service, pleasant staff and technically very competent.
08 June 2025
Car fixed, was provided with hire car for the time of repairs. Very friendly staff.
06 June 2025
See above please
06 June 2025
All great
04 June 2025
Everything was well organised. I waited in a relaxed environment where the excellent coffee was available for me at any time. There were ample power points to plug in laptops or phones that needed charging. The receptionists were very helpful.
04 June 2025
Inconvenience of having to bring the car back to dealership a 2nd time.
04 June 2025
As above. Car was sorted while we waited. Comfortable waiting area, good coffee and free Wi-Fi. Bethany Butler deserves special mention for her professional attitude and helpfulness.
04 June 2025
No issues whatsoever
03 June 2025
Expense of recommended work. Car door squeaks now. Lots of notifications switched on
02 June 2025
Apart from a ´mis-diagnosis' - I was told my car failed its MOT and needed at least £500 diagnostics/repair. The following day I was told there were no problems with the car. Well, I guess I can't grumble about that! Otherwise all was fine as usual.
02 June 2025
Friendly and quick communication
22 August 2025
Very satisfied. All changes in technology were explained and follow up offered.