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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
235 ratings and 138 comments received in the last 90 days.
04 July 2025
The Sales Associate, Rowan Trigg, was excellent throughout the whole process
30 June 2025
Very satisfied, can't fault anything apart from maybe a delay to the vehicle but I know that was outside the dealers control as John had explained.
24 June 2025
I have only spoken with John Payne and Pete (the man who drove the vehicle to me) both were a credit to BMW.
13 June 2025
My car was slightly delayed but I was kept updated all the way, and provided with a loan car for that reason I can't fault the service.
05 June 2025
No problems at all
05 June 2025
Very happy with service and delivery was as stated
05 June 2025
Easy handover
28 May 2025
AS above
23 May 2025
John was very friendly and helpful from purchasing to delivery of the car. Great customer service!
09 May 2025
Fantastic, professional experience. Extremely friendly and helpful staff!
08 May 2025
The whole team were very friendly and helpful.
06 July 2025
Good experience
05 July 2025
High standard of service and workmanship.
05 July 2025
Very happy with the work. Just wish my car stopped having issues and throwing money at it :(
05 July 2025
Clear communication and explanation provided.
02 July 2025
As above plus return of our vehicle to our home address was very quickly expedited after repairs completed
02 July 2025
very good service
01 July 2025
Delt with quickly with helpful staff
01 July 2025
Personal attention from Derek. Great cars and knowledge.
01 July 2025
They stripped my bleed nipples and wanted to charge me over 2k to replace them. Took the car to South Cosat motors who removed the broken nipples in under an hour. Noted no penetrative fluid was used at M1 and probably the reason for the fail.
30 June 2025
Excellent service from BMW and from Jake in particular
30 June 2025
Efficient staff
30 June 2025
Always use Group 1 Hailsham and considering I have a local BMW less than 3miles from my door, ask yourselves why I choose to do 120 mile round trip. You always look after me and the car. Regardless.
30 June 2025
Staff were pleasant and I was treated promptly
30 June 2025
All vehicle problems sorted in the time estimated.
25 June 2025
First class service throughout
22 June 2025
Very good
22 June 2025
Good customer support
22 June 2025
Very happy
21 June 2025
Nice to interact with professional staff who knows what their doing ,i say this as I dealt in the past with different car brand staff ,and they were not even close to this standard which I encountered here at BMW Hailsham
21 June 2025
Fantastic
20 June 2025
Car was cleaned well felt like driving a new car confident the service was up to date as about to drive 1000 miles
20 June 2025
Professional, friendly, excellent customer service esp. Gemma who dealt with me. Thank you :)
19 June 2025
I was very pleased with the courtesy extended.
18 June 2025
The work was done as i expected and i appreciated the very thorough valeting of my car.
17 June 2025
Washer fluid wasn't topped up and had to top up service plan even though I pay monthly.
17 June 2025
Very pleasant people.
17 June 2025
I was allocated for a free car wash which unfortunately I didn't get
17 June 2025
Good service
16 June 2025
Excellent service and car care.
16 June 2025
Dealt with very well, yet the underlying issue with my car still persists on occasions. Gemma was particularly helpful.
15 June 2025
My problem wasn't solved
14 June 2025
See above
14 June 2025
Excellent customer service good loan car for the day
11 June 2025
See above.
11 June 2025
Ditto
11 June 2025
The team at Hailsham are consistently exceptional. The front desk and Aftersales team are always approachable and friendly.
10 June 2025
They completed the work quickly as I had another engagement that afternoon.
10 June 2025
Problem resolved
10 June 2025
As above
10 June 2025
The car went in for a recall and everything was done to my satisfaction
08 June 2025
Car fixed, was provided with hire car for the time of repairs. Very friendly staff.
08 June 2025
Please see above answer.
08 June 2025
Always good service, pleasant staff and technically very competent.
06 June 2025
All great
06 June 2025
See above please
04 June 2025
Everything was well organised. I waited in a relaxed environment where the excellent coffee was available for me at any time. There were ample power points to plug in laptops or phones that needed charging. The receptionists were very helpful.
04 June 2025
As above. Car was sorted while we waited. Comfortable waiting area, good coffee and free Wi-Fi. Bethany Butler deserves special mention for her professional attitude and helpfulness.
04 June 2025
Inconvenience of having to bring the car back to dealership a 2nd time.
04 June 2025
No issues whatsoever
03 June 2025
Expense of recommended work. Car door squeaks now. Lots of notifications switched on
02 June 2025
Friendly and quick communication
02 June 2025
Apart from a ´mis-diagnosis' - I was told my car failed its MOT and needed at least £500 diagnostics/repair. The following day I was told there were no problems with the car. Well, I guess I can't grumble about that! Otherwise all was fine as usual.
01 June 2025
The e-mail confirming the booking advised the loan vehicle would be a Mini clubman, however I was loaned an iX1
01 June 2025
.
30 May 2025
Done what we asked and no hidden extras
28 May 2025
EVERYTHING COMPLETED AS ADVISED
27 May 2025
Promp and excellent service.
26 May 2025
Very speedy, very friendly - perfect
25 May 2025
Good communications and loan car ready for me
25 May 2025
Good people to deal with.
25 May 2025
Friendly welcome. Clean, good atmosphere.
24 May 2025
Jake Smith was very kind and attentive
22 May 2025
Efficient service and free wash and vacuum but that being said the wash used to be a nice touch but this time I had so many dry lines and tear drobs I washed it again once home
22 May 2025
Service dept was super and kept me informed of an issue they had with some systems that was delaying my Oil, Fuel and Pollen filter service. It was much better to know what was going on rather than be left in the dark.
21 May 2025
I had a problem with my car and I was provided with a loan car for a weekend. This enabled me to get to my mother's funeral. I would not have been able to get there otherwise.
21 May 2025
Everything well explained to me, facility tidy, polite and professional staff.
20 May 2025
Always receive excellent service
20 May 2025
Good
20 May 2025
Quick turn around and they got to the bottom of the loss of power which I raised with them.
20 May 2025
I'm thoroughly satisfied with the service provided and wouldn't hesitate to recommend Group 1 Hailsham to others. It's reassuring to know that my car is in the hands of professionals who genuinely know what they're doing.
20 May 2025
Friendly and efficient and would mention Derek and Neil.
19 May 2025
Fault cured at second attempt, loan car provided, staff all helpful and friendly
18 May 2025
Gemma in service department was excellent, very friendly and helpful sourced parts and gave me a quote instantly.
18 May 2025
Good customer service
17 May 2025
I am treated like a valued customer.
17 May 2025
Very friendly staff and flexible in accommodating my short notice change. Also great waiting facilities at Group 1 Hailsham. Also received video summary during wait which is brilliant.
15 May 2025
Not only was the service carried out efficiently the video was useful for me to be aware of areas that might potentially require attention in future.
14 May 2025
Please see previous response.
12 May 2025
Very through and honest
12 May 2025
Polite staff, good service work.
12 May 2025
Most things were satisfactory!
12 May 2025
Jemna was fantastic on arrival. So called mechanics well ill just leave it there.
11 May 2025
Overall high level of service.
11 May 2025
Gemma who dealt with me was kind ,sypathetic and professional
08 May 2025
I was totally satisfied with the service I received. Everything was explained clearly and politely.
08 May 2025
I always feel looked after and treated as an individual customer (friend)
08 May 2025
Because my car drives like new again
08 May 2025
Faultless experience
07 May 2025
Jake covered everything.
06 May 2025
Would be higher but I was told in January that my front brake pads would need renewing soon, so I booked in for them to be changed last week - to be told very helpfully that they were fine.
06 May 2025
Very satisfied. Bethany kept me updated at all times
05 May 2025
Very kindly allowed to have a curtesy car as the visit was for a BMW recall
05 May 2025
I bought a car from hindhead which had had its wheels refreshed but not balanced. I was disappointed and so came to hailsham to rectify the issue. I was impressed that I wasn't charged given the car came from the other dealership. Very impressed
04 May 2025
Everyone did all required
04 May 2025
Gemma and Jake were both exremely helpful and engaged throughout. I appreciated their approach and think they handled a diffcult situation sensitively and professionally. Thanks to them both.
03 May 2025
Again staff were excellent. Kept informed throughout, emails, phone calls. Courtesy car was top notch.
02 May 2025
Friendly and professional, good communication
02 May 2025
Good honest work and sensible advice. Keep it up
01 May 2025
Always brilliant, friendly and helpful, my car was spotless when I got it back too
30 April 2025
I booked to have a service while I waited. Excellent service, completed and car washed within hour and half
29 April 2025
Great service, everything was explained thoroughly.
28 April 2025
Because the coffee is good and I get a nice sit down watching the lovely dolly birds while I'm drinking my coffee
28 April 2025
Everything ran smoothly
25 April 2025
Staff in showroom / reception / service desk are excellent
24 April 2025
Good communication
23 April 2025
Jake made everything so smooth
23 April 2025
Gemma looked after my faulty ix4 & kept me informed. Made sure the intermittent fault was experienced by technicians & saved me from having to come back a second time. Could have been more impressed with the service level. Thanks
23 April 2025
4 stars - would be better if you knew whether your work was going to be carried out in the morning or afternoon.
23 April 2025
Very efficient
22 April 2025
Always considerate staff
22 April 2025
See answer to 1 .
21 April 2025
I was satisfied that the recall work had been properly done but, as a lifelong motor mechanic, I like to know what had actually been done. I was not satisfied with the explanation from the service department that just a hose had been changed.
20 April 2025
Everything ran smoothly
20 April 2025
did what they were meant to do
20 April 2025
Everything good except the free wash, worst I've ever had, car was washed with grey water and then left to dry in the sun, dirty water marks everywhere.
20 April 2025
Efficient and informative.
18 April 2025
Major repair fixed quickly
16 April 2025
Always helpful and professional
16 April 2025
No issues and quick efficient service
16 April 2025
Evening has been explained well.
16 April 2025
The Service itself was good, but the price I was given over the phone was not the same as on the day, and nobody could explain why. The advisor thought it was because I drive an Alpina and the person who quoted me didn't know the difference. Not good
15 April 2025
Reception excellent.Kept informed on progress of works.
15 April 2025
Fast, brilliant service. Derek is a genuine nice guy and always does his best to get me in for a service and MOT etc.
15 April 2025
The work has always been done well
15 April 2025
My service adviser, Gemma, was very pleasant.
15 April 2025
Excellent service
04 July 2025
Great support by Mark Stephenson the sales advisor at Group 1 Hailsham