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OUR CUSTOMER REVIEWS
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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
347 ratings and 185 comments received in the last 90 days.
08 April 2025
There was a little misunderstanding with timings but Rowan went above and beyond to sort this out. The process was quick and the handover was thorough.
03 April 2025
Well looked after - good communication
30 March 2025
The sales team were able to get me the deal I wanted on a new car, and it was all very quick and straightforward.
25 March 2025
The delivery of the car was quicker than expected, which was a rather nice surprise! The whole process was smooth and efficient.
20 March 2025
Excellent customer service, honest and transparent.
18 March 2025
Completely Satisfied
18 March 2025
Great support from James and Charlotte at Group1 Hailsham, great follow up and support all the way Our 2nd brand new from this dealership :-)
16 March 2025
We're on the Motability Scheme and our advisor John Payne anticipates our needs. He's very professional, understanding of our needs, polite, efficient and extremely helpful, encouraging and reassuring.
09 March 2025
Regular communication and everyone was very helpful, from the reception team, to the managers.
07 March 2025
Friendly staff . Enjoyable experience
05 March 2025
Despite the issue with the insurance that was no fault on the dealership part I actually didn't notice the email was sent through the day before that I had missed but Alex was extremely patient and still went through the handover
05 March 2025
The whole process was thouroughly enjoyable. Fully informed at all times. Handover and a second one a few days later settled my mind on any concerns i had with the new tech in the car.
01 March 2025
Made to feel valued, great service from start to finish
25 February 2025
I have found the Hailsham team extremely friendly and welcoming. They make me feel that I matter and nothing is too much trouble. My late husband always looked forward to visiting the showroom and since his recent death everyone has been supportive.
20 February 2025
I was very satisfied every was done perfect couldn't of asked for any better
12 February 2025
Good service treated mannerly and politely
11 February 2025
Charlotte at group 1 has been great. Very informative and knew the product really well. Made us feel really welcome whenever we visited.
04 February 2025
Nothing was a problem, everything we asked for was completed with no fuss and a prompt service/reply.
22 April 2025
See answer to 1 .
22 April 2025
Always considerate staff
21 April 2025
I was satisfied that the recall work had been properly done but, as a lifelong motor mechanic, I like to know what had actually been done. I was not satisfied with the explanation from the service department that just a hose had been changed.
20 April 2025
Everything good except the free wash, worst I've ever had, car was washed with grey water and then left to dry in the sun, dirty water marks everywhere.
20 April 2025
Efficient and informative.
20 April 2025
Everything ran smoothly
20 April 2025
did what they were meant to do
18 April 2025
Major repair fixed quickly
16 April 2025
No issues and quick efficient service
16 April 2025
Evening has been explained well.
16 April 2025
Always helpful and professional
16 April 2025
The Service itself was good, but the price I was given over the phone was not the same as on the day, and nobody could explain why. The advisor thought it was because I drive an Alpina and the person who quoted me didn't know the difference. Not good
15 April 2025
Fast, brilliant service. Derek is a genuine nice guy and always does his best to get me in for a service and MOT etc.
15 April 2025
Reception excellent.Kept informed on progress of works.
15 April 2025
My service adviser, Gemma, was very pleasant.
15 April 2025
The work has always been done well
15 April 2025
Excellent service
10 April 2025
Speedy rectification Ability to work from the site
06 April 2025
Continued excellent service.
06 April 2025
Above plus my dad's indicator says I need a service in Oct 2025 which can't be right as It's just had a full service
06 April 2025
Nothing too much trouble
06 April 2025
Onetime
06 April 2025
Very impressed throughout, have reluctantly sold my car now as out of warranty in May but if ever I purchase a BMW again have no hesitation in coming back to Group 1
06 April 2025
Very efficient.
05 April 2025
Problem seems to be resolved
04 April 2025
Everything done and service was prepaid in purchase package
02 April 2025
Everyone i spoke to was polite, We was not made to feel un welcomed
02 April 2025
Very good service
02 April 2025
Good job
01 April 2025
Service quick and easy
01 April 2025
Had an issue with a carbon spoiler on my car but it was replaced quicker than expected and delivered back to my home address
31 March 2025
booked me in within 10 minutes including courtesy car hand over
30 March 2025
The team at Hailsham were able to get me the deal I wanted on a new car, very quickly and efficiently.
30 March 2025
Kept informed of progress. Made to feel valued and welcomed.
29 March 2025
Did ask for my electronic handbrake warning light to be reset when the rear discs & pads were changed - this wasn't done & was told it would cost an extra £250 to have the problem diagnosed which was very disappointing. May go elsewhere if future.
29 March 2025
Service was excellent
29 March 2025
Easy to deal with. Clear communication
28 March 2025
Very satisfied they offer to clean my car which I took them up on
28 March 2025
Had a video showing everything that was looked at for my service, what was ok, not ok etc. Very good.
27 March 2025
The team were very accommodating when I had to switch from leaving the car to waiting, all work was done by 12:30 meaning I could drive away early.
27 March 2025
As above, so relaxed on the day. Super straightforward and no complications. Lady named Rebecca was super helpful.
27 March 2025
I had a call and provided feedback to say that hadn't received anything to say my car had passed the MOT, I was told they would send including the health check to advise of work in the future, which was never recieved
27 March 2025
Couldn't fault anything
26 March 2025
Jake delt with the recall and kept me well informed about everything that needed to be done and when my vehicle would be ready
26 March 2025
Gemma gave fantastic customer service
26 March 2025
good job done.
26 March 2025
Incompetence even after error was pointed out did nothing to rectify the situation
25 March 2025
The service is determined by info from the vehicle but if it was not running correctly and this not part of the info, it might incur very expensive diagnostic charges. It used to be a car serviced to run well.
25 March 2025
Staff are extremely helpful
25 March 2025
Derek was communicating and helpful all the way through
24 March 2025
Video gives good info. Well presented information.
24 March 2025
Group 1 Hailsham kept me informed all through the process and when unexpected work had to be carried out arranged a suitable replacement vehicle for me whilst mine was being repaired
23 March 2025
Knowing my car has been serviced to a high quality has givem me confidence that my car working to its full capability
23 March 2025
They got back to me the same day with results of my queries
22 March 2025
Pre booked loan car not actioned
22 March 2025
as above
22 March 2025
Easy and straightforward service to use
21 March 2025
Very good price i'm care and kindness given on Service
20 March 2025
Professional, friendly staff. Receptionist, and service team.
20 March 2025
All went well but when I got home noticed oil on my drivers floor mat . So I phoned up straight away and they have said to bring it down for a clean after I sent photos of the problem .l love my car and try and look after it as much as possible .
20 March 2025
Collected the car, delivered it home, prompt service
20 March 2025
they did what they had to do on time and friendly
18 March 2025
Very informative video but had to wait two weeks to get two split tyres done and had recall for the airbag which sounded life threatening and cdnt check it till service so had to do it online and wait to hear it was ok.
18 March 2025
They were thorough and thoughtful folk who I felt I could trust
18 March 2025
Very local, convenient and a great service. Kept uptown date with progression of the service. Was more expensive than predicted.
18 March 2025
Went smooth
18 March 2025
The key drop/pick up service is a great idea and allowed me to pick up the car on a Sunday morning
18 March 2025
Great service, friendly staff and reasonable.
17 March 2025
brilliant cant fault it
17 March 2025
Thorough and professional
17 March 2025
It would have been five but I sat in the waiting area for about 40 minutes longer than needed as my car was ready but no one told me. If it was busy I could have understood but I was the only person sat there.
17 March 2025
Customer service was excellent.
17 March 2025
Would be 5 stars had the digital booking let me down. Probably user error but I waited 4 hours for a service that turned out to be a health check. Will not be using the digital booking again.
16 March 2025
Car seen quickly. Offered a coffee on arrival. Nice atmosphere. Bethany very good and knowledgeable.
16 March 2025
Gemma was excellent very efficient with a likeable happy and smiling personality
15 March 2025
I have used Group1 Hailsham for my BMW service and recent car purchases. I have always been satisfied with the outcome.
15 March 2025
Oil service only but all arranged through a simple phone call. Advice given on tyre wear.
15 March 2025
Very polite and curtious
15 March 2025
It's so professional there
15 March 2025
Ease of booking with dealership staff very helpful and polite especially Rebecca your service advisor a very pleasant young lady a credit to your business
14 March 2025
Expensive but great service and good to have the car washed Derek was helpful and knowledgeable
14 March 2025
Please see answer below. Applies to both questions
12 March 2025
Group 1 looked after me very well. Challenges they faced were beyond their control.
12 March 2025
Always keeping me informed and helpful
11 March 2025
Jake Smith was excellent
11 March 2025
Can't fault the service! Outstanding!
11 March 2025
Recall for faulty component, handled very well
10 March 2025
The staff in Hailsham are always pleasant to deal with and unfailingly helpful
10 March 2025
They are always very helpful and professional
10 March 2025
Jake took ownership of a problem and is working to find a answer
10 March 2025
Every thing done and in quick time
10 March 2025
Completely met expectations and made the process easy
10 March 2025
Efficient & friendly service, easy drop-off and collection, vehicle nicely cleaned.
09 March 2025
As above
08 March 2025
After sales and service are always good, and the inspection videos are really a good idea
08 March 2025
Car was in for service, a recall, and various issues with dashboard software and control that have existed since the car was new. No report was given at the end of the service until i requested. No faults were found and they still remain problematic
07 March 2025
Satisfied customer
07 March 2025
Thorough, slick, comprehensive, helpful and kind.
06 March 2025
efficient and completed service
05 March 2025
Good communication throughout. Helpful video. Friendly and helpful staff.
05 March 2025
Tried hard to help me
03 March 2025
Service coordinator Bethany kept me fully informed
03 March 2025
Tanya is always great to deal with, a credit to you business. Clear communication and in a friendly manner
03 March 2025
Good staff, efficient mechanics, great service
03 March 2025
As above. My past experiences have been good.
03 March 2025
Availablity of slots
02 March 2025
Just eye-wateringly expensive. I had had an engine fault about 2 weeks ago but to provide any information on which codes were logged was going to cost another £250. Surely, it makes sense for the workshop to check this during a service.
02 March 2025
Work completed on time and all good
01 March 2025
Derek and indeed the entire service team at Hailsham BMW are an absolute delight. Derek has a natural ability with customers that inspires confidence and trust. He should be commended for his tireless efforts in providing exceptional service.
01 March 2025
See previous comments.
28 February 2025
Very helpful & kept me informed about what was happening
28 February 2025
The service given was freindly, efficient, professional and on time.
26 February 2025
A1 service
26 February 2025
As anove
26 February 2025
Derek Ashford is always a great help and provides a very professional and reassuring service!
26 February 2025
Jake kept me informed and rand me once I could collect the car. My car had been cleaned for me for which I was very grateful.
25 February 2025
Complementary clean always valued in this weather.
25 February 2025
Efficient
25 February 2025
Very friendly staff.
24 February 2025
All great, though my headlight bulb had failed upon collecting the car, so not sure why that happened, as the bulb was replaced less than 6 months ago
23 February 2025
Good service
23 February 2025
Always on time & costs fine.
23 February 2025
Car went for service and repair, considering other garage was not able to sort out the problem, really satisfied with the service
22 February 2025
Always excellent customer service
22 February 2025
Everything was perfect
22 February 2025
Great bunch of people who are friendly, helpful and welcoming. Specifically Lee Portingale (service manager) is an asset to group1 and the BMW brand
22 February 2025
Same as above.
22 February 2025
Very good service
21 February 2025
Very helpful' answered any questions regarding the car
19 February 2025
See the above for a good idea of the reason
18 February 2025
Because they did a first class job on my car.
18 February 2025
Bethany organised to take my car imediately as the roof was not secure and could let in water. She assured me it would be kept dry until the vehicle could be looked at
17 February 2025
x
17 February 2025
Jake was great. Very clear, informative and friendly.
17 February 2025
Efficient and helpful service
14 February 2025
Gemma was very pleasant and efficient and enabled Recall/Service/MOT etc all in one day
13 February 2025
All aspects of getting car serviced from booking to collection error free and excecuted in a professional manner.
13 February 2025
Good service and trusted advice from service manager Jake
13 February 2025
Always great and helpful. Got me out in double quick time too
12 February 2025
Good customer service
12 February 2025
When I checked my car in I was offered a complimentary clean, which I said yes to. The car was hoovered inside. The exterior of the car was not clean at all. I wasn't expecting a valet service but car looked no different to when it was dropped off.
12 February 2025
I was met by Jake who explained every thing you where doing to my car. He was very professional.
12 February 2025
See above
11 February 2025
Always efficient and helpful
10 February 2025
Polite staff parking easy and the care takennin all they do. The car cleaning is a great bonus.
10 February 2025
Very Thorough
10 February 2025
The Service Receptionist was very professional and apologetic for the error and has taken responsibility to ensure the correct part is delivered and to expedite the repair.
10 February 2025
Bill was courteous and friendly and kept me informed. Everyone at the garage kept me up to date and followed through on everything they said.
09 February 2025
See Above
09 February 2025
Been a customer for many years, can't fault them.
08 February 2025
Good service in the dealership and with then car.
06 February 2025
BMW service department did exactly what was required to keep our car safe.
06 February 2025
Helpful staff.
06 February 2025
On time, great advisor (derek?), Nice loan vehicle, Still pleased with my 8 year old BMW
05 February 2025
Really helpful, explained everything in detail, nice area to work from while I waited
05 February 2025
Given 5 stars to Hailsham for fit sorting out a major problem with a car form within Group 1.
05 February 2025
As expected. Staff were superb.
03 February 2025
Great customer service
02 February 2025
Just feel that reception staff could n more welcoming !!! Looked very miserable
02 February 2025
Worked out ok good service and new tyre, still waiting to hear back about the mirror malfunction
02 February 2025
All work requested undertaken, keeping me informed at all times.
01 February 2025
Jake Smith.
01 February 2025
Really good service from Tanya and from everyone at Group I Hailsham. No complaints whatsoever.
01 February 2025
Ca cleaned all done while I waited. Nice coffee machine??
01 February 2025
I combined the service with the MOT. The MOT certificate was not in the car when I collected it even though I had been told it would be. The next service indicator on the dashboard was not updated.
01 February 2025
Cost of service and being asking for feedback all the time. I give 2 stars as gone to submit my answer is high lighted my choice. I was going to give 4 stars.
08 April 2025
Was able to complete transaction with effortless ease and efficiency, thank you