- Home
- About Group 1 Hailsham
- Group 1 Hailsham Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
401 ratings and 198 comments received in the last 90 days.
27 August 2024
All contacts were helpful and understanding of what we required.
25 August 2024
Friendly and welcoming staff. Very good communication.
13 August 2024
Was kept upto date on schedule, arranged for a few extras to be included in the final order. Car was delivered slightly earlier than expected and arranged for a pick up the next day. All preparations made professionally and very timely.
10 August 2024
From start to delivery all went very smoothly.
09 August 2024
Group 1 BMW in Hailsham were excellent from start to finish, this is my second car i have purchased from this dealership - I will be back again. Steve in particular was excellent - very knowledgable, professional and easy to deal with - Thank you.
08 August 2024
Alex was knowledgeable and friendly and he responded well to my changes
05 August 2024
We were very happy with our experience.. Stephen was very good, he explained every step of the contract and the insurances we have taken out.
05 August 2024
Staff are attentive, make you feel welcome, go through everything
05 August 2024
Highly personalised experience making us feel truly valued.
05 August 2024
Everything went as it should!
05 August 2024
Stephen was a very thorough salesman. Kept me updated throughout.
02 August 2024
As above, great service and focus on the customer from both James and Mark.
30 July 2024
I appreciate the communication , kindness and knowledge
25 July 2024
Kyle was excellent, provided advice and formation with no obligation and ensured the process of purchasing was smooth. Kyle was contactable and replied quickly to most queries. Collection was quick with a bottle passed over to celebrate
23 July 2024
Steve was class with helping me.
22 July 2024
No issues at all. Everything straightforward.
18 July 2024
All my questions were answered. I had a great experience when I went to collect my car - all the staff were friendly and couldn't have done more to look after me.
16 July 2024
Efficient, diligent and friendly service from start to finish
14 July 2024
Fantastic very smooth and great communication from olivia
12 July 2024
Extremely happy
08 July 2024
As above Steve looked after me all the way through.
08 July 2024
All problems were dealt with patiently and professionally.
06 July 2024
The car sale was dealt with very quickly and ready to drive away at the agreed date/time. Charlotte also gave a clear and concise handover which was of great help.
05 July 2024
Friendly & helpful
03 July 2024
Everyone very helpful and explained things in great detail
03 July 2024
The process was seamless. I was listenec too .
03 July 2024
Everything was really easy. Got a great deal on a new car.
03 July 2024
Customer service was impeccable at Hailsham BMW, can't fault them. Kyle needs a special mention, he made this journey for me a pleasure, and his skills and knowledge are outstanding, a real asset to your team
03 July 2024
All paperwork and associated documents were ready to sign and collected the car on time
29 June 2024
Smooth transaction
27 June 2024
It was buying a new car made a pleasurable experience.
26 June 2024
Fantastic experience for my family we loved it
23 June 2024
With Steve
23 June 2024
Faultless
14 June 2024
Happy with the vehicle and the product. To be completely satisfied it would have needed a better level of dealer service.
08 September 2024
All went very well
07 September 2024
Very polite and professional
04 September 2024
The service is spectacular I'm very impressed with the quality of the service.
04 September 2024
Pleasant experience
04 September 2024
Everything ran very smoothly and staff very helpful
03 September 2024
As above.
02 September 2024
A first class experience
02 September 2024
Group 1 Hailsham resolved the issues the Maidstone BMW failed to resolve and were lazy to fix.
02 September 2024
Look back to Question 1.
01 September 2024
Because your staff are helpful and professional
01 September 2024
Good
01 September 2024
Great Service!
30 August 2024
The service representatives were extremely responsive and updating all the time by SMS or email.
30 August 2024
Friendly and informative.
29 August 2024
Always good
29 August 2024
The staff are always very polite and the showroom is very comfortable to wait in.
29 August 2024
Everything attended to in a timely fashion
28 August 2024
Car was collected as arranged & returned.
28 August 2024
Much better than the service I received at Vines Gatwick
28 August 2024
Great people and communication
27 August 2024
Very satisfied with my recent experience
26 August 2024
Everything asked for was done. Icing on the cake, show items funded by the service plan on the invoice with a credit for funding source. Also, key fob no longer holds the manual key & good to have a better repair than masking tape.
26 August 2024
Issue resolved and good comms
25 August 2024
Everyone was very courteous and attentive. Service was completed whilst I waited and car was washed and returned to me well within time allocated .
25 August 2024
Very easy and efficient, nothing else to say really
25 August 2024
Done by the book finished on time
23 August 2024
Everyone was great, Jake was very helpful including assisting me on how to get my dashboard cluster back to how it was after a software update changed it.
23 August 2024
Overall very pleasing experience.
22 August 2024
Very friendly and kept us informed of progress
22 August 2024
Excellent people skills. Friendly professional attitude. Very efficient.
22 August 2024
Very friendly and good communication
21 August 2024
Jake was excellent as usual, ensuring the whole process was smooth and easy
19 August 2024
Nice friendly staff who are knowledgeable and takes time to explain what is required.
19 August 2024
Very easy to book the car service in and was keep informed throughout the process.
19 August 2024
I have had challenges with booking services via the BMW App or online the service adviser, Tanya, sorted out the mess and booked my vehicle for only what I needed.
16 August 2024
Staff are always friendly and polite.
14 August 2024
Everything was done efficiently
14 August 2024
As expected
13 August 2024
When the vehicle back after service, I noticed hand break switch was broken, I shown to the service supervisor and promised me to change soon after the parts delivered
13 August 2024
The staff at Hailsham very good ??.
13 August 2024
Everything completed on time and the agreed cost
12 August 2024
All went like clockwork.
12 August 2024
Friendly attentive staff and the work was completed ahead of schedule.
11 August 2024
Extremely welcome.All outcomes easily explained.
11 August 2024
As above
10 August 2024
Very good communication throughout . A part wasn't ready on the day so I had to leave the car til the next morning. Fortunately it wasn't a problem for me on that day. I received an unexpected gift as an apology. Very happy.
08 August 2024
I could work in the facility while waiting for my car to be completed, offered free coffee
07 August 2024
good service
07 August 2024
no issues
07 August 2024
Excellent experience from booking to collection with very customer friendly and knowledgable stagg
07 August 2024
I was completely impressed with their professionalism and customer service.
06 August 2024
From the receptionist to the handback by the service staff member everything went smoothly and was friendly. The coffee was excellent and the seats comfortable. The receptionist was very helpful as I had my dog with me.
06 August 2024
The level of service is exceptional, daily updates and great explanation of what needs to be done etc, also happy to help with any issues
06 August 2024
I received good service
06 August 2024
:)
06 August 2024
Work carried out in a professional and timely manner
05 August 2024
Professional service
05 August 2024
Service work has been carried out promptly and as expected. Our cars are older but still treated with as much care as newer models.
05 August 2024
Every member of staff I met went out of their way to smile, say hello, and make sure my experience was great. They even entertained my 4-year old whilst booking my car in. A huge thank you, fantastic customer service.
05 August 2024
Gemma Lynn our service advisor Kept us updated regularly .
04 August 2024
Being given comllimentary gifts was a bonus and unexpected.
04 August 2024
My car needed a part that wasn't in stock, so they supplied me with a courtesy car until the part arrived and was fitted.
04 August 2024
Very straight forward process
03 August 2024
Staff were pleasant and efficient. I was offered a quiet place to work.
03 August 2024
Very happy with hailsham BMW. Have used the garage for many years and have since purchased a car recently from hailsham due to the level of service.
03 August 2024
Ist class service from beginning to end!
02 August 2024
As above, I was fully updated on progress and pleased there was no fee for a loan car.
02 August 2024
Very honest and supportive from all the team members that I had to liase with.
01 August 2024
Always friendly and helpful
01 August 2024
My car was in for a recall & it was also given a health check, I got a video walk round to show me some hidden issues. Derek was very helpful & patient. Also was provided a hire car for the duration.
31 July 2024
Great friendly helpful service
30 July 2024
Quick and no hassle
30 July 2024
Very pleased with service.
29 July 2024
Everything requested was done, nice quick easy and efficient.
29 July 2024
No issues
29 July 2024
It was a Recall, and the car was picked up and delivered back to as discussed
29 July 2024
Great service, quick and lovely coffee
28 July 2024
The needed work was done as quickly as possible and I knew exactly what was happening and why.
27 July 2024
Quick and easy
27 July 2024
It was.....ok.
27 July 2024
Problems highlighted and solutions agreed easily
25 July 2024
Service would brilliant
25 July 2024
To receive a recall and at no personal cost made me very happy aswell as a voucher.Jake was excellent and knowledgeable about the service I was receiving.
25 July 2024
Kept well informed by their service representative
25 July 2024
Always deal with Derek Ashford who is friendly, knowledgeable and catered for all my needs. Have been using Chandlers at Hailsham for over 30 years.
24 July 2024
Rectified the problem to include testing, communication and respectable cost.
24 July 2024
Well done Tom, Jake and the young lady from service. Also, the receptionist on Friday morning who helped me order a taxi. Car was given back 100% ??
24 July 2024
car went in for a recall and courtesy car provided. Unfortunately a warning light came on the the following day and the car had to go back in and I had to then hire a car.
24 July 2024
I was very happy with my service experience
24 July 2024
Good service, great people
23 July 2024
Easy to deal with
23 July 2024
Professional and organised
23 July 2024
Thoroughly helpful and professional service. Only gripe they did not look into my squeaky brakes as asked.
23 July 2024
Derek is always helpful and the car was perfectly serviced and came back clean and looking like new for a great price
23 July 2024
really looked after me and gave a good price on a bill i wasn't expecting
23 July 2024
Alays greeted politely and issues which were minor, solved instantly and courteously. Big thanks especially to Jake who helped me and was excellent, and as always to the lovely Anne Marie at reception.
23 July 2024
Very helpful lady on phone line
23 July 2024
Eveything dealt with efficiently
23 July 2024
Friendly, helpful experience.
23 July 2024
Good, efficient and reasonably priced service.
23 July 2024
The senior service member of staff who dealt with me was great. Very helpful and accommodating.
23 July 2024
The repair and service was very good. My only criticism was that the valeting of the car was not great - and this is not the first time I've made this comment.
23 July 2024
Excellent customer service as usual from Derek, polite and efficient, on the service desk.
23 July 2024
As Above
21 July 2024
I had to visit due to a recall on my car. I was happy with the service that I received from the service advisor.
21 July 2024
Good service
21 July 2024
All went OK
20 July 2024
Answered all my queries and more
20 July 2024
I think they are wonderful people with very polite mannerism. However it's very difficult to reach out to concerned executives and this is not the first time. And they are also very poor at responding you even after multiple reassurances
19 July 2024
Tanya was great, very helpful and friendly.
19 July 2024
Helpful efficient
18 July 2024
Just what you expect
17 July 2024
Nothing that I was not satisfied with on this visit.
16 July 2024
Everything was good!
15 July 2024
Good service and easy to book in . I like the video footage of my car with detailed explanation that you give of what I should look out for. Very useful.
15 July 2024
Work required carried out according to requirement
14 July 2024
well informed helpful service.
14 July 2024
Very satisfied thanks
14 July 2024
Got what I expected and was given a warm welcome
13 July 2024
I was very impressed by the service
12 July 2024
Got a service plan which was very smooth and no problems
11 July 2024
I was given an extra bicky with my coffee
10 July 2024
polite, friendly and clear with what was required to be done
10 July 2024
Every time I've visited Group 1 at Hailsham, I've found all staff to be friendly, helpful and informative.
09 July 2024
Just first class every time. A real sense of
09 July 2024
Excellent Experience, from the moment I walked in the showroom greeted with a smile and an easy check in process, great updates during the day of work carried out to picking my car up all shiny and clean.
09 July 2024
Would have preferred the fault to have been fixed before being sold to me as a BMW approved used car. But nevertheless they did put it right.
08 July 2024
Helpful staff who Explained the process. Good communication
08 July 2024
Faultless customer service.
08 July 2024
Kept Upto date with service and issues. Great loan car
08 July 2024
The receptionist was most friendly , helpful and smiley
07 July 2024
Very nice man picked my car up and was kept informed all along about my car and what needed doing. Very helpful service guy Jake who looked after me, polite and respectful.
06 July 2024
just very pleased
04 July 2024
Jake has been very helpful and has gotten everything done as soon as possible.
03 July 2024
Easy booking in, good updates. and car was ready for collection when advised.
02 July 2024
Good Service
02 July 2024
Service excellence
01 July 2024
See above
01 July 2024
Was Easy to check in and out Ann Marie on reception very friendly and helpful as always
01 July 2024
The service was easy to book in and was carried out very efficiently. If I was being very picky, the car cleaning could have been a little bit better! 10 out of 10 for everything except the car cleaning which I would give 7 out of 10.
01 July 2024
The staff are friendly and professional and the technicians are very good and always go the extra mile. Best garage I've ever been to
30 June 2024
Seems there's no communication between your booking centre and reception at Hailsham. When I arrived for MOT as agreed (12 o'clock) reception had no knowlege of the booking, and thought MOT was due on 1 July. Had to explain everything again. BAD.
30 June 2024
Welcoming staff make transaction easy
26 June 2024
I was very pleased with the help and assistance I received from Derek - as ever he was on the ball and facilitated the process from beginning to end
25 June 2024
Very good service from Joe and Gemma.
23 June 2024
The car and repair came back looking great but the dashboard was left dusty.
22 June 2024
An excellent customer service provided by Jake Smith. He is an outstanding ambassador for BMW at Hailsham. He was clearly knowledgeable, courteous and provided all that I wanted. Thank you.
22 June 2024
Super helpful
21 June 2024
Did what was expected no issues
21 June 2024
Very prompt and efficient.
20 June 2024
Friendly knowledgeable team providing good feedback
20 June 2024
Service was brilliant. All staff were very polite and helpful.
19 June 2024
Called when promised, kept me informed through whole process
19 June 2024
Staff are really good and staff turnover seems to be low so I see the same faces every visit
19 June 2024
Team is amazing and very helpful
18 June 2024
Efficient
18 June 2024
I was well looked after by your friendly Jake.
18 June 2024
This was a free vehicle recall for replacement part. Friendly helpful service, courtesy car wash, given £100 discount voucher for inconvenience regarding fault. Exceeded expectations.
17 June 2024
Diagnosed issue and quoted price for repair.
16 June 2024
I know exactly what I need to monitor in near future and so have no unexpected issues in a few months
15 June 2024
Standard of service up to expectation
15 June 2024
All done in a timely manner
04 September 2024
All of the above plus friendly and courteous manner of staff