- Home
- About Group 1 Hailsham
- Group 1 Hailsham Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
417 ratings and 212 comments received in the last 90 days.
02 October 2024
Handover was efficient and informative
01 October 2024
Steve Dimmer was amazing. I don't like pushy salesman and he wasn't. Very patient and understanding with any concerns i had. It was a pleasure upgrading my car through him and I absolutely love my X3. Thanks Steve.
26 September 2024
Everything was as expected
18 September 2024
John Payne (Sales Executive at Hailsham) was great - he was extremely attentive and responsive and sorted out the sale with no fuss at all.
12 September 2024
I was kept completely up to date with all progress and handover from Steve Dimmer who was very easy to deal with, also very knowledgeable.
09 September 2024
Adam Hamill did a great job throughout the whole process
04 September 2024
All of the above plus friendly and courteous manner of staff
27 August 2024
All contacts were helpful and understanding of what we required.
25 August 2024
Friendly and welcoming staff. Very good communication.
13 August 2024
Was kept upto date on schedule, arranged for a few extras to be included in the final order. Car was delivered slightly earlier than expected and arranged for a pick up the next day. All preparations made professionally and very timely.
10 August 2024
From start to delivery all went very smoothly.
09 August 2024
Group 1 BMW in Hailsham were excellent from start to finish, this is my second car i have purchased from this dealership - I will be back again. Steve in particular was excellent - very knowledgable, professional and easy to deal with - Thank you.
08 August 2024
Alex was knowledgeable and friendly and he responded well to my changes
05 August 2024
We were very happy with our experience.. Stephen was very good, he explained every step of the contract and the insurances we have taken out.
05 August 2024
Highly personalised experience making us feel truly valued.
05 August 2024
Everything went as it should!
05 August 2024
Stephen was a very thorough salesman. Kept me updated throughout.
05 August 2024
Staff are attentive, make you feel welcome, go through everything
02 August 2024
As above, great service and focus on the customer from both James and Mark.
30 July 2024
I appreciate the communication , kindness and knowledge
25 July 2024
Kyle was excellent, provided advice and formation with no obligation and ensured the process of purchasing was smooth. Kyle was contactable and replied quickly to most queries. Collection was quick with a bottle passed over to celebrate
23 July 2024
Steve was class with helping me.
22 July 2024
No issues at all. Everything straightforward.
18 July 2024
All my questions were answered. I had a great experience when I went to collect my car - all the staff were friendly and couldn't have done more to look after me.
16 July 2024
Efficient, diligent and friendly service from start to finish
14 July 2024
Fantastic very smooth and great communication from olivia
12 July 2024
Extremely happy
08 July 2024
All problems were dealt with patiently and professionally.
08 July 2024
As above Steve looked after me all the way through.
02 October 2024
Friendly, helpful, kept me well informed and answered all my questions. Didn't experience any issues
02 October 2024
Time was used wisely and professionally by Tanya on the day.
01 October 2024
Excellent customer service from Jake who was attentive and extremely helpful
30 September 2024
Always good service from group1
30 September 2024
The repair and recall work were dealt with quickly and effectively
30 September 2024
Work was done as requested. However, the complementary clean wasn't carried out. I wasn't too concerned because it was a free service.
30 September 2024
We are happy with the service we get Like on line booking in Keep us Well informed on the day of service Helpful receptionist.
30 September 2024
Easy to book/organise, helpful, excellent feed-back, completed as promised. Good coffee.
29 September 2024
Jake Smith, explained the outcome of my MOT clearly and the brake fluid service and provided me with a video and a link to download the BMW App.
28 September 2024
My service advisor could not have been more helpful when dealing with my vehicles last visit to Group 1 Hailsham
28 September 2024
On this visit all good.
28 September 2024
Very good
26 September 2024
Friendly and efficient
24 September 2024
Gemma and Steve were both great. It is a shame that BMW as a company do not sell a warranty extension for the high voltage system. this to me looks like BMW themselves don't believe the system has a long life
24 September 2024
Prompt, efficient with a very friendly welcome and supply of magazines and refreshments
24 September 2024
Everything sorted and solved quickly which allowed me to get back on the road quickly
24 September 2024
Allways very helpful and quality service.
24 September 2024
Good service as always
24 September 2024
Good booking in, good while waiting for car and found me a room to make a call in .. excellent explanation of what's happening with my car.
24 September 2024
Good value and high quality repairs and service
24 September 2024
Faultless!
23 September 2024
Amazing communication and service from beginning to end - Jake really did go the extra mile to ensure I stayed on the road despite East Sussex Highways (and their potholes) best efforts!
23 September 2024
no more to add to completely satisfied.
22 September 2024
Everything seems to be ok
22 September 2024
All done to schedule
22 September 2024
I was happy with all aspects
22 September 2024
Car is ready on time as they estimated
21 September 2024
Whenever I go in there the Hailsham branch team is always friendly & polite staff members. I always get great customer service from all departments
21 September 2024
I felt as though I was a valued customer and the work was completed on time and with care at a good price
19 September 2024
Repair handled on a professional, prompt and courteous manner.
19 September 2024
Derek Ashford again is the 'go to' member of Group 1 Hailsham staff that I solely choose to deal with and is the reason for my continued loyalty to Hailsham.
18 September 2024
Great service and great communication
18 September 2024
Everything is dealt with professionally
17 September 2024
All work undertaken within the agreed timeframe, with good communication maintained by the service representative
17 September 2024
Easy booking and check-in, service completed in the allotted time with initial discussion of the work being carried out.
16 September 2024
Once again my score is based solely on my good experience at Hailsham BMW and not BMW generally. My experience with the Group 1 call centre was not good; see your question three below.
16 September 2024
Already Done this on the phone
16 September 2024
See above.
16 September 2024
Easy to book and work completed promptly
15 September 2024
Fair on charging for only the time spent on the investigation
14 September 2024
A nice environment to wait in while I had my car's MOT. The courtesy wash and vacuum was also better than I would have done myself.
14 September 2024
Kept me updated on whatever we're working on my car, went extra mile to clean my car, courtesy car was fab
14 September 2024
My car was taken to the dealership for a tyre replacement and they also were able to book it in for its routine service that was due. Gemma at the dealership was so helpful.
11 September 2024
All good kept me updated
11 September 2024
As above.all staff very polite and professional.
11 September 2024
Derick in the service department is amazing he goes above and beyond and should be recognised, very informative and always keeps you updated. I had a couple of problems lately and he was quick to have these resolved 5 star service.
10 September 2024
Excellent service
09 September 2024
Did not carry the tyre that had to be changed for the MOT in stock AND THE CAR HAD TO BE KEPT IN FOR ANOTHER DAY.
09 September 2024
Friendly reception upon arrival. Smooth handover. Clear summary of work undertaken and fair price for work undertaken.
09 September 2024
Any problems they are very courteous and helpful
09 September 2024
Did what they were asked to do
08 September 2024
All went very well
07 September 2024
Very polite and professional
04 September 2024
Everything ran very smoothly and staff very helpful
04 September 2024
The service is spectacular I'm very impressed with the quality of the service.
04 September 2024
Pleasant experience
03 September 2024
As above.
02 September 2024
A first class experience
02 September 2024
Look back to Question 1.
02 September 2024
Group 1 Hailsham resolved the issues the Maidstone BMW failed to resolve and were lazy to fix.
01 September 2024
Because your staff are helpful and professional
01 September 2024
Great Service!
01 September 2024
Good
30 August 2024
The service representatives were extremely responsive and updating all the time by SMS or email.
30 August 2024
Friendly and informative.
29 August 2024
Always good
29 August 2024
The staff are always very polite and the showroom is very comfortable to wait in.
29 August 2024
Everything attended to in a timely fashion
28 August 2024
Car was collected as arranged & returned.
28 August 2024
Much better than the service I received at Vines Gatwick
28 August 2024
Great people and communication
27 August 2024
Very satisfied with my recent experience
26 August 2024
Everything asked for was done. Icing on the cake, show items funded by the service plan on the invoice with a credit for funding source. Also, key fob no longer holds the manual key & good to have a better repair than masking tape.
26 August 2024
Issue resolved and good comms
25 August 2024
Everyone was very courteous and attentive. Service was completed whilst I waited and car was washed and returned to me well within time allocated .
25 August 2024
Very easy and efficient, nothing else to say really
25 August 2024
Done by the book finished on time
23 August 2024
Everyone was great, Jake was very helpful including assisting me on how to get my dashboard cluster back to how it was after a software update changed it.
23 August 2024
Overall very pleasing experience.
22 August 2024
Very friendly and kept us informed of progress
22 August 2024
Excellent people skills. Friendly professional attitude. Very efficient.
22 August 2024
Very friendly and good communication
21 August 2024
Jake was excellent as usual, ensuring the whole process was smooth and easy
19 August 2024
Nice friendly staff who are knowledgeable and takes time to explain what is required.
19 August 2024
Very easy to book the car service in and was keep informed throughout the process.
19 August 2024
I have had challenges with booking services via the BMW App or online the service adviser, Tanya, sorted out the mess and booked my vehicle for only what I needed.
16 August 2024
Staff are always friendly and polite.
14 August 2024
Everything was done efficiently
14 August 2024
As expected
13 August 2024
When the vehicle back after service, I noticed hand break switch was broken, I shown to the service supervisor and promised me to change soon after the parts delivered
13 August 2024
The staff at Hailsham very good ??.
13 August 2024
Everything completed on time and the agreed cost
12 August 2024
All went like clockwork.
12 August 2024
Friendly attentive staff and the work was completed ahead of schedule.
11 August 2024
Extremely welcome.All outcomes easily explained.
11 August 2024
As above
10 August 2024
Very good communication throughout . A part wasn't ready on the day so I had to leave the car til the next morning. Fortunately it wasn't a problem for me on that day. I received an unexpected gift as an apology. Very happy.
08 August 2024
I could work in the facility while waiting for my car to be completed, offered free coffee
07 August 2024
good service
07 August 2024
no issues
07 August 2024
Excellent experience from booking to collection with very customer friendly and knowledgable stagg
07 August 2024
I was completely impressed with their professionalism and customer service.
06 August 2024
From the receptionist to the handback by the service staff member everything went smoothly and was friendly. The coffee was excellent and the seats comfortable. The receptionist was very helpful as I had my dog with me.
06 August 2024
The level of service is exceptional, daily updates and great explanation of what needs to be done etc, also happy to help with any issues
06 August 2024
I received good service
06 August 2024
:)
06 August 2024
Work carried out in a professional and timely manner
05 August 2024
Professional service
05 August 2024
Service work has been carried out promptly and as expected. Our cars are older but still treated with as much care as newer models.
05 August 2024
Every member of staff I met went out of their way to smile, say hello, and make sure my experience was great. They even entertained my 4-year old whilst booking my car in. A huge thank you, fantastic customer service.
05 August 2024
Gemma Lynn our service advisor Kept us updated regularly .
04 August 2024
Being given comllimentary gifts was a bonus and unexpected.
04 August 2024
My car needed a part that wasn't in stock, so they supplied me with a courtesy car until the part arrived and was fitted.
04 August 2024
Very straight forward process
03 August 2024
Staff were pleasant and efficient. I was offered a quiet place to work.
03 August 2024
Very happy with hailsham BMW. Have used the garage for many years and have since purchased a car recently from hailsham due to the level of service.
03 August 2024
Ist class service from beginning to end!
02 August 2024
As above, I was fully updated on progress and pleased there was no fee for a loan car.
02 August 2024
Very honest and supportive from all the team members that I had to liase with.
01 August 2024
Always friendly and helpful
01 August 2024
My car was in for a recall & it was also given a health check, I got a video walk round to show me some hidden issues. Derek was very helpful & patient. Also was provided a hire car for the duration.
31 July 2024
Great friendly helpful service
30 July 2024
Very pleased with service.
30 July 2024
Quick and no hassle
29 July 2024
It was a Recall, and the car was picked up and delivered back to as discussed
29 July 2024
Everything requested was done, nice quick easy and efficient.
29 July 2024
No issues
29 July 2024
Great service, quick and lovely coffee
28 July 2024
The needed work was done as quickly as possible and I knew exactly what was happening and why.
27 July 2024
Quick and easy
27 July 2024
It was.....ok.
27 July 2024
Problems highlighted and solutions agreed easily
25 July 2024
Service would brilliant
25 July 2024
Always deal with Derek Ashford who is friendly, knowledgeable and catered for all my needs. Have been using Chandlers at Hailsham for over 30 years.
25 July 2024
Kept well informed by their service representative
25 July 2024
To receive a recall and at no personal cost made me very happy aswell as a voucher.Jake was excellent and knowledgeable about the service I was receiving.
24 July 2024
Good service, great people
24 July 2024
Rectified the problem to include testing, communication and respectable cost.
24 July 2024
car went in for a recall and courtesy car provided. Unfortunately a warning light came on the the following day and the car had to go back in and I had to then hire a car.
24 July 2024
Well done Tom, Jake and the young lady from service. Also, the receptionist on Friday morning who helped me order a taxi. Car was given back 100% ??
24 July 2024
I was very happy with my service experience
23 July 2024
Easy to deal with
23 July 2024
Thoroughly helpful and professional service. Only gripe they did not look into my squeaky brakes as asked.
23 July 2024
Derek is always helpful and the car was perfectly serviced and came back clean and looking like new for a great price
23 July 2024
really looked after me and gave a good price on a bill i wasn't expecting
23 July 2024
Alays greeted politely and issues which were minor, solved instantly and courteously. Big thanks especially to Jake who helped me and was excellent, and as always to the lovely Anne Marie at reception.
23 July 2024
Very helpful lady on phone line
23 July 2024
Eveything dealt with efficiently
23 July 2024
Friendly, helpful experience.
23 July 2024
Good, efficient and reasonably priced service.
23 July 2024
The senior service member of staff who dealt with me was great. Very helpful and accommodating.
23 July 2024
The repair and service was very good. My only criticism was that the valeting of the car was not great - and this is not the first time I've made this comment.
23 July 2024
Excellent customer service as usual from Derek, polite and efficient, on the service desk.
23 July 2024
As Above
23 July 2024
Professional and organised
21 July 2024
I had to visit due to a recall on my car. I was happy with the service that I received from the service advisor.
21 July 2024
Good service
21 July 2024
All went OK
20 July 2024
Answered all my queries and more
20 July 2024
I think they are wonderful people with very polite mannerism. However it's very difficult to reach out to concerned executives and this is not the first time. And they are also very poor at responding you even after multiple reassurances
19 July 2024
Tanya was great, very helpful and friendly.
19 July 2024
Helpful efficient
18 July 2024
Just what you expect
17 July 2024
Nothing that I was not satisfied with on this visit.
16 July 2024
Everything was good!
15 July 2024
Good service and easy to book in . I like the video footage of my car with detailed explanation that you give of what I should look out for. Very useful.
15 July 2024
Work required carried out according to requirement
14 July 2024
Got what I expected and was given a warm welcome
14 July 2024
Very satisfied thanks
14 July 2024
well informed helpful service.
13 July 2024
I was very impressed by the service
12 July 2024
Got a service plan which was very smooth and no problems
11 July 2024
I was given an extra bicky with my coffee
10 July 2024
polite, friendly and clear with what was required to be done
10 July 2024
Every time I've visited Group 1 at Hailsham, I've found all staff to be friendly, helpful and informative.
09 July 2024
Excellent Experience, from the moment I walked in the showroom greeted with a smile and an easy check in process, great updates during the day of work carried out to picking my car up all shiny and clean.
09 July 2024
Just first class every time. A real sense of
09 July 2024
Would have preferred the fault to have been fixed before being sold to me as a BMW approved used car. But nevertheless they did put it right.
08 July 2024
The receptionist was most friendly , helpful and smiley
08 July 2024
Faultless customer service.
08 July 2024
Helpful staff who Explained the process. Good communication
08 July 2024
Kept Upto date with service and issues. Great loan car
02 October 2024
Stephen Dimmer was an absolute hero to work with