- Home
- About Group 1 Hailsham
- Group 1 Hailsham Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
475 ratings and 222 comments received in the last 90 days.
04 December 2024
Completely 100% satisfied with the car closed in to its own compound
03 December 2024
Everything was made very easy for us. Salesman very helpful.
02 December 2024
John kept me up to date with all information and the delivery timeframe.
01 December 2024
There were a couple of issue issues on handover which were resolved quickly. Otherwise 5 star
01 December 2024
John helped me and made me feel so welcome and my car is amazing! Thank you for all your help John I'm so grateful for all your help
29 November 2024
I was kept informed during the whole process by John Payne
28 November 2024
A very long wait and last minute recall glitch (BMW issue, not the dealership)
27 November 2024
This was my first time buying a new car. The whole experience was excellent. Steve made me feel really at ease. The bottle of bubbly was also a lovely gesture
26 November 2024
Very satisfied! Communication with John was was excellent. He was always only too happy to help. His product knowledge was excellent and really appreciated his advice. The car was well prepared and John's handover was seamless.
19 November 2024
Great customer service
14 November 2024
Fantastic salesperson John Payne.
08 November 2024
Ever helpful and understanding with older client, wary of all the mass of online paperwork
06 November 2024
Great customer service, kept up to date throughout
04 November 2024
Always great service from John Payne
20 October 2024
Kept abreast of the various steps of the process. Car delivered on time and happy with the hand-over. Had a BMW Genius to take us through the features and usage.
08 October 2024
Detailed discussion about the model and options available, discussion about specification. No pressure or hard selling tactics from Sales Executive. Kept informed re progress of build and (surprisingly) early delivery date. Handover perfect.
07 October 2024
Good client service, all questions asked, details explanation of contract and good after sales service
03 October 2024
Charlotte went above and beyond to get what I wanted
03 October 2024
Kept informed, excellent product knowledge.We were made to feel special throughout.On collection the car was covered and then the great reveal . a fantastic moment!
02 October 2024
Handover was efficient and informative
02 October 2024
Stephen Dimmer was an absolute hero to work with
01 October 2024
Steve Dimmer was amazing. I don't like pushy salesman and he wasn't. Very patient and understanding with any concerns i had. It was a pleasure upgrading my car through him and I absolutely love my X3. Thanks Steve.
26 September 2024
Everything was as expected
18 September 2024
John Payne (Sales Executive at Hailsham) was great - he was extremely attentive and responsive and sorted out the sale with no fuss at all.
12 September 2024
I was kept completely up to date with all progress and handover from Steve Dimmer who was very easy to deal with, also very knowledgeable.
05 December 2024
I had a couple of issues which were looked into and explained to me by Gemma. She was very patient with me.
04 December 2024
All investigations and repairs were carried out with no hassle
03 December 2024
Everything was perfect
02 December 2024
All staff extremely pleasant and obliging
01 December 2024
Work carried out efficiently and on time
01 December 2024
always nice team helping you through process. Reception welcoming and helpful, check in guys all proficient and freindly
01 December 2024
They have completed almost everything as promised.
01 December 2024
MOT was carried out very quickly and was washed and vacuumed.
30 November 2024
I thought it said on the letter you sent me the car was being cleaned
30 November 2024
Reception staff helpful and welcoming
29 November 2024
Always polite, kept informed and information provided after
29 November 2024
Excellent customer service
28 November 2024
Very good receptionist
28 November 2024
The person dealing with my vehicle was polite and informative towards us.
28 November 2024
The car is running smoothly since my service.
28 November 2024
The staff and facilities are excellent as usual.
27 November 2024
Derek in Hailsham was extremely helpful and efficient.
26 November 2024
Good service and job completed!
26 November 2024
Very straightforward .We had to make a booking as a result of a recall. We waited around while work was completed and received a complimentary wash to the vehicle also. Total of 2 hours wait.
25 November 2024
Outstanding Kept me up to date about the work
25 November 2024
We always deal with Derek, the Service Manager in Hailsham as he goes the extra mile and is very accommodating
24 November 2024
I reported a fault 18 months ago. My car came in twice but you couldn't recreate it. As the car was still under warranty but was told it would be recorded. The issue got worse; when it came back in was identified and fixed.
24 November 2024
Efficient service
24 November 2024
Very polite and actually happy to help unlike my other local dealerships
24 November 2024
Car OY68NWO had a major sevice and fault with tyre was identified and fixed under warranty which was great. However, i asked about looking at a loose speaker and was told it would be circa £225 just to look at it. didnt clear out leaves from filter
24 November 2024
Friendly and professional service. The salesman Mark, always spend a few moments to introduce himself, and calls beforehand acknowledging I'm attending the service
23 November 2024
Everything went fine and the car is OK so nothing to complain about
23 November 2024
Was told car had been washed. Did not wash the vehicle on collection. Was also told car would be ready in 3 hours tooke all day.
23 November 2024
Efficient and easy
22 November 2024
I had the car washed and hoovered without being asked which was a nice surprise as I find it harder and harder to do
22 November 2024
Proactive health check with video. Very helpful.
21 November 2024
Quick and professional service.
21 November 2024
Good people doing a job.
21 November 2024
Generally pleased with the first experience of having new BMW having its 1st service at dealership.
21 November 2024
Service carried out as requested, on time no problems as usual
19 November 2024
Prompt and efficient
19 November 2024
I was greeted by reception who found out why I was there & handed me over properly to his colleague who done an amazing job dealing with the rest of process for my vehicle
18 November 2024
Best dealership. Thank you Charlotte!!!
18 November 2024
As last .
18 November 2024
Easy to communicate
18 November 2024
Very satisfied.
18 November 2024
Not quite 10/10 You are out of town so getting to and from the showroom is disruptive. I did grumble about waiting to collect my car after service BUT that was unfair on my part
18 November 2024
Friendly and helpful team. Car picked up and dropped off. No issues
18 November 2024
There was a complication in the fact my car failed it's mot for a tyre issue and they couldn't get one delivered in time. The person in servicing who managed it was brilliant
18 November 2024
Always have faith my car is in the hands of the experts
18 November 2024
The issue was quickly identified and fixed and I was kept fully up to date by Gemma. There was a slight issue with BMW warranty which took a few days to resolve but Gemma extended the use of the courtesy car until the issue was resolved.
18 November 2024
Car serviced and cleaned while U wait. Perfect.
18 November 2024
Very good service. Friendly and efficient
18 November 2024
The service and mot where all carried out as per my 10 o'clock booking spot
17 November 2024
Easy to book, nice showroom to wait in, staff friendly and helpful.
17 November 2024
Great, loved the video of the underside inspection as I never get to see underneath, service was quick, staff friendly and comfortable area to wait with free coffee
17 November 2024
Would suggest Group 1 for service to family and friends. I was a bit dissapointed that the car could not be washed as it was blocked in and I know this was complimentary but, it was promised.
14 November 2024
Did everything I needed with no problems
14 November 2024
Good service all round.
13 November 2024
No issues
13 November 2024
I experienced no negative aspects regarding the service
13 November 2024
Everything went smoothly and I had no issues
13 November 2024
I worried all weekend and for what , for someone who doesn't know his job
12 November 2024
Work carried out very well
11 November 2024
All work carried out on time
11 November 2024
I am very happy with the service
11 November 2024
Group 1 Hailsham continues to provide friendly, efficient service. Thank you.
11 November 2024
Very helpful
11 November 2024
The service was great from start to finish. Very warm and personable team
11 November 2024
Very smooth experience - kept updated at alp times
10 November 2024
Friendly staff and job completed quickly and efficiently
10 November 2024
Excellent
09 November 2024
Nice helpful staff
08 November 2024
Had done what I needed
08 November 2024
Car was ready promptly. Kept informed throughout.
08 November 2024
brilliant service
08 November 2024
Emma in Service dept and Kyle in Sales. Excellent as ambassadors for BMW and Hailsham branch.
07 November 2024
Very good service start to finish
07 November 2024
Always helpful and polite
07 November 2024
Very good quick service
07 November 2024
They always solve any issues
06 November 2024
Derek made the whole process very easy and satisfactory.
06 November 2024
Did what was asked and properly
06 November 2024
Excellent customer service, with knowledgeable and friendly staff
05 November 2024
Everything went smoothly
05 November 2024
Friendly, courteous and helpful staff
05 November 2024
The only slight annoyance was that the young man at the call centre gave me incorrect information. This was corrected at the dealership.
04 November 2024
Always reliable
04 November 2024
service provided was superb from start to finish. parts needed for repair available and work completed within a working day of BMW Recovery recovering vehicle to Hailsham. Communication and updates all great from Jake the administrator assigned.
04 November 2024
Bmw solved my car issues within a day.
03 November 2024
Very quick and good value. I always like the working area for waiting clients
03 November 2024
I used the key drop off, but having travelled a long distance waited for my car. The staff were unaware I was waiting for 6 hours. There should be a way to let them know whether you are staying or going. The valet didn't clean the wheels well.
03 November 2024
The centre have always looked after me and the car from the day I bought it. I have a 120 mile round trip to get to the centre.considering I have a BMW centre 3 miles away.should tell you why!!
03 November 2024
Once sorted out comms issues, I was accommodated on the day, but I had to wait for service rather than go away in the booked courtesy car which apparently was arranged for another day.
03 November 2024
Good service so dar
03 November 2024
Jake who looked after me could not have been any better. Truly first class from start to finish. Look after this guy, he's doing wonders for you.
03 November 2024
Staff very good
03 November 2024
Because Lee all his staff are courteous, helpful & knowledgeable at all times..
02 November 2024
Collect and delivered car.
31 October 2024
Great service as always from jake
31 October 2024
So helpful and knowledgeable.credit to chandlers and the brand bmw.
31 October 2024
I booked it in for a recal, air bag issue. They carried out a vehicle check without asking me, then proceeded to tell my wife the tyre needs replacing when it clearly is fine. I stopped using group 1 Hailsham for service for this reason.
31 October 2024
Jemma went above and beyond for me
31 October 2024
Service excellent. Quality of recent body shop work again excellent.
31 October 2024
All really friendly very efficient
30 October 2024
Great service and always pleased to have the car dealt with by those with experience.
29 October 2024
everything as planned went well
29 October 2024
They did what i asked and gave me information about thing to look out for.
29 October 2024
Actioned quickly. Good communication.
28 October 2024
In addition to the oil service and MOT, the car was also in for a warranty recall. Unfortunately the warranty part had not been delivered, so the car will have to go back in again.
26 October 2024
The receptionist was very good but the front of house representative (Tanya) was terrible, obviously having a very bad day but not to be taken out on customers, maybe
26 October 2024
A bit more expensive but worth every penny
26 October 2024
Booking was problematic I was not getting called back or given a quote for the job, it really did take 8-10 calls from myself to finally get the quote, I only persisted because I needed your software. Once the car was there there were no problems.
26 October 2024
Jake was helpful and very professional great knowledge
25 October 2024
To expensive
23 October 2024
Recall items picked up and completed without prompting.
23 October 2024
Service was on time
23 October 2024
Very good if not perfect service. E mail communications often miss timed.
23 October 2024
Best BMW centre by far. Service, parts and sales teams are amazing.
23 October 2024
ditto as above
22 October 2024
Lee portingale and his lovely ginger bread was a great help! With a lovely smile on his face at all times
22 October 2024
Very good customer service
22 October 2024
Excellent service, all work completed on time as agreed and a very good loan car provided
22 October 2024
team are always helpful and knowledgeable, the car itself is disappointing how many things go wrong - but the team are good !
21 October 2024
Efficient but expensive
21 October 2024
Great Service
20 October 2024
Everything completed as outlined in service schedule.
20 October 2024
Outstanding service and great customer service. A very well kept showroom. Completely hassle free experience!
20 October 2024
My new go to place for anything BMW related
19 October 2024
Service completed quickly and without any fuss. From the time I attended BMW staff were polite and professional.
19 October 2024
All seems good
18 October 2024
Although pricey for a simple brake fluid service. The process was easy.
18 October 2024
Efficient
18 October 2024
I was very satisfied with the knowledgeable and friendly service I received.
18 October 2024
Very simple and effective
18 October 2024
Gemma was incredible. A real credit to the organisation. So polite and nice. It's was a great experience bringing the car in for its MOT and service
18 October 2024
I have owned a BMW for 15 years and continue to consider the service provided to be exceptional
18 October 2024
My earlier comments stand
14 October 2024
Derek Ashford was so accommodating in answering any questions I had.
14 October 2024
Other than it was a recall and so an element of inconvenience everything was fine. Courtesy car was provided without charge which helped otherwise I would have had to take time off which would not have been acceptable.
14 October 2024
Just a great dealership, from the initial contact all the way through. A real pleasure to deal with and I would throughly recommend this dealership without hesitation to
13 October 2024
Too many sales calls. The screen in the car and the app tell me about service needs.
13 October 2024
Everything done satisfactorily.
12 October 2024
This garage offers first class customer care from the reception to feedback regarding any servicing issues.
12 October 2024
Derek Ashford, the senior service manager at Group 1 Hailsham, did an excellent job in getting my car booked in, the loan vehicle and keeping me updated with the work being done, etc.
11 October 2024
Good sales man very polite, Stephen dimmer
10 October 2024
Great customer service, friendly, responsive and fast
10 October 2024
Great service and and very friendly people
09 October 2024
Service of car completed to a very good standard.
09 October 2024
All went very well and my air-conditioning was mended as an affordable price
08 October 2024
Polite and courteous
08 October 2024
Only issue was the potential wait for a courtesy car.
08 October 2024
Very helpful and made me feel relaxed. I used the work area upstairs which is great.
07 October 2024
Work.done quickly. Although the complementary wash and hovering inside left a lot to be desired
07 October 2024
Easy to check in, good updates on progress and additional work
06 October 2024
Car returned clean inside and out
06 October 2024
A courtesy car for the period of service would have improved my experience. Car wash could have been better.
05 October 2024
Tanya Whitlock is excellent
02 October 2024
Time was used wisely and professionally by Tanya on the day.
02 October 2024
Friendly, helpful, kept me well informed and answered all my questions. Didn't experience any issues
01 October 2024
Excellent customer service from Jake who was attentive and extremely helpful
30 September 2024
Easy to book/organise, helpful, excellent feed-back, completed as promised. Good coffee.
30 September 2024
The repair and recall work were dealt with quickly and effectively
30 September 2024
We are happy with the service we get Like on line booking in Keep us Well informed on the day of service Helpful receptionist.
30 September 2024
Always good service from group1
30 September 2024
Work was done as requested. However, the complementary clean wasn't carried out. I wasn't too concerned because it was a free service.
29 September 2024
Jake Smith, explained the outcome of my MOT clearly and the brake fluid service and provided me with a video and a link to download the BMW App.
28 September 2024
Very good
28 September 2024
My service advisor could not have been more helpful when dealing with my vehicles last visit to Group 1 Hailsham
28 September 2024
On this visit all good.
26 September 2024
Friendly and efficient
24 September 2024
Allways very helpful and quality service.
24 September 2024
Good booking in, good while waiting for car and found me a room to make a call in .. excellent explanation of what's happening with my car.
24 September 2024
Good value and high quality repairs and service
24 September 2024
Everything sorted and solved quickly which allowed me to get back on the road quickly
24 September 2024
Faultless!
24 September 2024
Good service as always
24 September 2024
Prompt, efficient with a very friendly welcome and supply of magazines and refreshments
24 September 2024
Gemma and Steve were both great. It is a shame that BMW as a company do not sell a warranty extension for the high voltage system. this to me looks like BMW themselves don't believe the system has a long life
23 September 2024
Amazing communication and service from beginning to end - Jake really did go the extra mile to ensure I stayed on the road despite East Sussex Highways (and their potholes) best efforts!
23 September 2024
no more to add to completely satisfied.
22 September 2024
I was happy with all aspects
22 September 2024
Car is ready on time as they estimated
22 September 2024
All done to schedule
22 September 2024
Everything seems to be ok
21 September 2024
I felt as though I was a valued customer and the work was completed on time and with care at a good price
21 September 2024
Whenever I go in there the Hailsham branch team is always friendly & polite staff members. I always get great customer service from all departments
19 September 2024
Repair handled on a professional, prompt and courteous manner.
19 September 2024
Derek Ashford again is the 'go to' member of Group 1 Hailsham staff that I solely choose to deal with and is the reason for my continued loyalty to Hailsham.
18 September 2024
Everything is dealt with professionally
18 September 2024
Great service and great communication
17 September 2024
All work undertaken within the agreed timeframe, with good communication maintained by the service representative
17 September 2024
Easy booking and check-in, service completed in the allotted time with initial discussion of the work being carried out.
16 September 2024
Once again my score is based solely on my good experience at Hailsham BMW and not BMW generally. My experience with the Group 1 call centre was not good; see your question three below.
16 September 2024
Easy to book and work completed promptly
16 September 2024
Already Done this on the phone
16 September 2024
See above.
15 September 2024
Fair on charging for only the time spent on the investigation
14 September 2024
Kept me updated on whatever we're working on my car, went extra mile to clean my car, courtesy car was fab
14 September 2024
My car was taken to the dealership for a tyre replacement and they also were able to book it in for its routine service that was due. Gemma at the dealership was so helpful.
14 September 2024
A nice environment to wait in while I had my car's MOT. The courtesy wash and vacuum was also better than I would have done myself.
05 December 2024
Easy to arrange date/time