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OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
211 ratings and 142 comments received in the last 90 days.
25 May 2026
Lee Fairchild was excellent
19 May 2026
After a rocky start with our new car Mark was super helpful when it came to organising the new 3 series. He is great to deal with and the main reason I stay with BMW.
14 May 2026
Very efficient & professional approach. Always pleasant and communicated at a level we understood. Total respect from Gideon on every visit and other colleagues including the manager, conveying a relaxed confident team. We will always return there.
12 May 2026
Very attentive and proactive, feedback on my car's build & progress delivery progress much better than others I have encountered
21 April 2026
Wry satisfied all staff were very kind and helpful thank you.
16 April 2026
Very helpful
14 April 2026
Steve was great - he didn't mess us around, he was very responsive, we told him what we wanted, and he made it work.
13 April 2026
Cleaning of car poor quality seems to to rushed.
09 April 2026
Everything handled very professionally by Charlotte in the sales department.
06 June 2026
Service and MOT completed promptly while I waited and excellent facilities. Polite staff
06 June 2026
Service was excellent with a comfortable place for me to work during my waiting appointment
04 June 2026
I was greeted by the receptionist and my appointment time was scrupulously observed - no waiting.
04 June 2026
There had been some cross communication prior to the visit, but while the car was onsite the team kept me very well informed with updates.
03 June 2026
Very productive and professional peace of mind
03 June 2026
Always good service in Hailsham.
03 June 2026
good communication, health check was thorough. Customer service agent Gemma Lyn was polite and professional,
02 June 2026
Helpful, friendly and I was kept informed.
01 June 2026
Booked well in advance but no courtesy car 2 hours for a first service on a low mileage EV too long Cost does not reflect service content
31 May 2026
Great service and communication
FIND Group 1 Hailsham BMW
Address
- Gleneagles Drive, Hailsham, East Sussex, BN27 3UA
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:00 - 16:00
Phone
- 01323 383738
Eastbourne as well as surrounding areas including Hastings, Bexhill-on-Sea, Seaford and Hailsham
Address
- Gleneagles Drive, Hailsham, East Sussex, BN27 3UA
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:30
- Sun:Closed
Phone
- 01323 383738
Eastbourne as well as surrounding areas including Hastings, Bexhill-on-Sea, Seaford and Hailsham
Address
- Gleneagles Drive, Hailsham, East Sussex, BN27 3UA
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:30
- Sun:Closed
Phone
- 01323 383738
Eastbourne as well as surrounding areas including Hastings, Bexhill-on-Sea, Seaford and Hailsham
Address
- Gleneagles Drive, Hailsham, East Sussex, BN27 3UA
Opening Hours
- Mon–Fri:08:00 - 17:00
- Sat:Closed
- Sun:Closed
Phone
- 01323 383738
Eastbourne as well as surrounding areas including Hastings, Bexhill-on-Sea, Seaford and Hailsham
02 June 2026
Charlotte was fantastic throughout and was very helpful. She arranged for me to have a test drive of a similar car to what I have bought which went a long way with confirming it was the right car for me.