OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
384 ratings and 258 comments received in the last 90 days.
05 October 2026
Adam Hamill. Super polished and professional.
05 October 2026
I found everyone extremely helpful
02 October 2026
Alex was helpful and informative. Simple and easy process
18 September 2026
the whole process of the purchase has been a real pleasure. having moved back to BMW from having Audi products for the last few years, the choice of spec, quality of car and dealer care and attention have been noticably a notch or two higher
17 September 2026
Good communication, accommodating. Really nice car presentation and all questions answered quickly and clearly.
15 September 2026
Very informative and patient in helping us to make the right decision
14 September 2026
Mark Stephenson at hailsham made everything so smooth, answered any question, replied to calls and emails prompt.
13 September 2026
Gideon was very helpful throughout the whole process, from helping me build the car to exactly how I wanted it, to then answering any queries in the follow up and eventual pick up of the car in September.
13 September 2026
Gideon was fantastic
04 September 2026
Everything went very well
03 September 2026
Very good service and very professional
03 September 2026
Great service all round. Did not only sell me but got me to move from Audi after 20 years with brand! Even more impressive when you consider it was initially done at distance.
25 August 2026
Efficient and hepful as always
11 August 2026
Really lovely team John was honest but not pushy
10 August 2026
Answered all my questions and helped me select options
10 August 2026
Really happy with the whole experience. Mark was friendly and helpful and made everything really easy from start to finish. Really happy with both the service and my new car
07 August 2026
All went as planned. John Payne was a pleasure to deal with, as always. Ongoing happy customer. Many thanks.
07 August 2026
Friendly and knowledgeable
04 August 2026
Group 1 BMW Hailsham are an exceptional dealership that my husband and I have dealt with for more than 11 years and many cars. The Sales Executive, John Payne, is similarly exceptional, being polite, professional, non-forceful and understanding.
04 August 2026
My wife and I have been regular clients of Group 1 BMW Hailsham. The Sales Executive (John Payne) has ALWAYS provided exceptional service above and beyond what anybody could normally expect. Polite, professional and NOT forceful.
02 August 2026
Sales team went out of their way to assist and help and make sure everything was okay.
29 July 2026
Brilliant friendly staff
22 July 2026
Charlotte was very professional with a very smooth handover and setup for the new vehicle
20 July 2026
Very timely, flexible and understanding of my timeframe. Gideon couldn't have done more to make the transition from old car to new car smoother!
18 July 2026
Quality always sells
18 July 2026
Charlotte was professional and very knowledgeable also a lovely person
11 October 2026
Derek was so helpful and looked after me and my car so well.
11 October 2026
Excellent staff, good facilities
11 October 2026
Friendly and efficient
11 October 2026
Excellent. Very efficient
11 October 2026
All good Derek the service advisor was great..
11 October 2026
Staff are very polite, helpful and attentive
10 October 2026
Quick and efficient service of car.
10 October 2026
Service was great and sales advisors were helpful
10 October 2026
Very efficient, kept in touch with me the whole time letting me know the progress of vehicle.
10 October 2026
A Very nice and helpful young lady dealt with me.
09 October 2026
Professional, courteous, knowledgeable& efficient. Service representative Derek Ashford is a credit to BMW
08 October 2026
Professional trouble free complete service from booking to collection.
08 October 2026
The dealership is easy to find and well stocked with a brilliant coffee machine, parking is a breeze and it's got a great selection of cars to look at!
07 October 2026
Whilst service great wing mirror doesnt seem to tlilt was fine
07 October 2026
As always great support from Derek. And I always have confidence in the BMw staff working on my cars.
07 October 2026
Overall excellent customer service.
07 October 2026
Although I was happy with the treatment I recieved when visiting Hailsham . I was discussted with the cost of the oil change.
07 October 2026
Very professional, quick and helpful service! As always :)
06 October 2026
Achieve whatm I asked for and provided good advice. Derek was particulary informative and made me feel that I was a valued customer.
06 October 2026
Very professional approach and comfortable atmosphere
06 October 2026
This was for MOT. The car passed and a couple of issues cropped up. Izzy dealt with them well and with confidence. The next step is silving the oil leak.!!
06 October 2026
Good service from the team
06 October 2026
My experience at reception was good, the car was in for an MOT which was undertaken in front of me after my request to view was actioned. Top marks I am still waiting for an outstanding quote for a new door handle
05 October 2026
Minimum waiting, helpful agent and free coffee & biscuits!
05 October 2026
Excellent service, friendly and professional staff and work completed as promised
05 October 2026
The issue with the car was handled, professionally, quick and the staff were kind and compassionate.
05 October 2026
Because you don't accept Amex
04 October 2026
Your team dealt with my problems professionally, quickly and politely starting with the receptionist when I walked through the door to Jake who looked after the whole package including the body shop and workshop.
04 October 2026
No faults whatsoever and friendly and efficient service.
04 October 2026
Smooth, professional service.
04 October 2026
Prompt, professional, polite
03 October 2026
Derek was excellent, no wonder he was employee of the month. He should be employee of the month next month too ??
03 October 2026
Everything was completed to my satisfaction
30 September 2026
Great service and staff
30 September 2026
Always service with a smile
30 September 2026
Jake was great, very friendly and gave some good advice.
30 September 2026
Efficient friendly and knowledgable staff. Car returned with the work completed professionally.
30 September 2026
Quick snd efficient
30 September 2026
The team have gone out of their way to resolve the NOX sensor problem, touch wood it's fixed now, and the car came back on time, carpets hoovered as well!
29 September 2026
Friendly staff, priced as agreed and quick.
29 September 2026
Everyone was very polite, work done quickly, waiting area was comfortable. Car condition report was comprehensive. Usual BMW high standards.
29 September 2026
Only had the car for 3 months it came with a full BMW warranty took it to the BMW dealership notice came up about the parking sensors but I was told this didn't come under the warranty as they said it was a stone chip so came out with a bill of £360
29 September 2026
Easy to book on line; pleasant surroundings and knowledgeable staff
27 September 2026
Aleady sent a reply to this survey. Hanve been using Chandlers for 40 years plus and never had a problem and always happy with work.8 days before going to France had abs fault. Contacted Derek Ashford who kindly arranged repairs so we could go holid
24 September 2026
The visit and works was undertaken promptly and professionally.
23 September 2026
Derek provided excellent service as always!
23 September 2026
Helpful service from Jake who is very friendly
23 September 2026
Really professional service
22 September 2026
Excellent service from start to finish for my recent servicing visits and brilliant deal on my new X5 upgrade and great PX deal.
22 September 2026
BMW have always collected the car from my home, these past 20 years when we have had BMW cars. It is a great inconvenience sitting in the showroom waiting for 3 hours for the MOT and other jobs being done.Why has this home collection service stopped.
22 September 2026
Problem dealt with diligently and with very good advice and help
22 September 2026
Service works done in a timely manner and I was kept informed on progress.
22 September 2026
As usual at Hailsham the service by all the staff we met was excellent.
21 September 2026
Everyone i dealt with was professional, polite and pleasant
21 September 2026
The centre is very comfortable, and the staff are excellent at keeping you posted about progress
21 September 2026
Satisfied with approach and options
21 September 2026
The MOT was carried out and my car was washed, really pleased. I did ask for a quote for a wheel and paintwork to be estimated, I heard nothing.
21 September 2026
Every thing made easy by Derek Ashford.
21 September 2026
Service and warranty work completed on time. Easy to book in date.
19 September 2026
I didn't get told what was recalled on the vehicle before the visit But no real drama Brightest yellow mini for day.. Not my thing I will avoid that option next time thank you
17 September 2026
Whilst there were some issues with my service - taking much longer than it should, some problems with fitting spark plugs, my contact Derek really stepped up and provided excellent customer care and communication. I felt valued as a customer
17 September 2026
Good communication good service
16 September 2026
Derrick always a pleasure to deal with along with all the staff! Keep up the good work!
16 September 2026
Phenomenal service and professionalism by Chloé. Shes a credit to your organisation.
15 September 2026
Friendly and professional staff.
15 September 2026
I was completely satisfied
15 September 2026
Brilliant
15 September 2026
Very happy - Derek was very helpful
15 September 2026
The customer advisor (Jake, I think it was) was very helpful and resolved the issues I described.
15 September 2026
Efficient quick and helpful
14 September 2026
Issue dealt with promptly and efficiently
13 September 2026
Great service, comfortable seating while I waited.
13 September 2026
See below
13 September 2026
Extremely efficient, friendly and polite.
13 September 2026
Everything was done to my satisfaction.
13 September 2026
1 tyre again given as mot failure, no options for repair, just one little "cut to cords". Same as last year, wonder how many other MOT failures on this cause giving £400 pounds additional to the bill. Chloe did deliver excellent customer service.
13 September 2026
Effecient and polite staff, completed the MOT while I waited in comfortable surroundings.
10 September 2026
Great service in every way
10 September 2026
Easy to organise service, everything done in timely way
10 September 2026
Satisfied with overall service.
10 September 2026
Great thorough service with friendly staff. ??
10 September 2026
The car was recalled so it was booked in but the parts weren't available and didn't turn up for over a week Which wasn't a problem and Jake kept me posted so no problem there it would be nice to have the parts in before work could commence.
09 September 2026
Very very satisfied rob the technician explained everything thoroughly found the issues and rectified them both the same day !!! Amazing tech and the service adviser updated me along the way great team! They did excellent work on my 340i
09 September 2026
Made all the easier due to Derek Ashford who ensures my experiences are always 5 Star ??
09 September 2026
Courteous and efficient service.
09 September 2026
Can't fault the service. I was kept informed of progress throughout by the friendly service advisor.
09 September 2026
Perfectly pleasant, appointment took a bit longer than expected and didn't receive an update on this but not a big issue
08 September 2026
Derek was really helpful and understanding
08 September 2026
Excellent, prompt service. Good communication. Slow puncture was fixed by fitting a new tyre. Courtesy car was very useful.
08 September 2026
Derek Ashford was an excellent service advisor and was able to accommodate my service and MOT even though I had mistakenly arrived a day early!
08 September 2026
The team were efficient and friendly, I was able to work upstairs while my car was being worked on.
08 September 2026
Completely satisfied -Very good customer service
08 September 2026
Staff were very helpful and able to sort out a couple of additional items i had apart from the service requiememts.
07 September 2026
There was a problem with the new tyres being fitted new ones being fitted on rear instead of front service advisor put it right very quickly
07 September 2026
Excellent service from everyone especially Derek Ashford who is a star as always
07 September 2026
Jake in Service was brilliant from start to finish. No issues at all
06 September 2026
A very good experience very polite reception staff and overall excellent service
06 September 2026
Satisfied with the centre, 100% dissatisfied with BMW
05 September 2026
The service and report were completed efficiently. The new tyres sorted via the lease provider directly. And the damaged mirror fixed without any charge, An excellent service.
05 September 2026
Excellent customer service & very polite staff. Especially Becca.
03 September 2026
Always great sevice
03 September 2026
polite and efficient
02 September 2026
Excellent customer service representative - Gemma.
02 September 2026
Rebecca who I dealt with was very friendly; the work was done in a timely fashion no issues whatsoever
01 September 2026
Efficient and quick
01 September 2026
Timing and service was excellent
01 September 2026
I was completely satisfied
01 September 2026
Great service with friendly staff
31 August 2026
reflects my opionion
31 August 2026
Staff were very helpful
31 August 2026
Prompt, friendly service from the start. When required, a courtesy car was made available at short notice.
31 August 2026
Work completed on time and at a reasonable price. The receptionist did not seem fully knowledgeable about the work to be undertaken which prevented a 5 star rating.
31 August 2026
Helpful and friendly staff on reception and at the service desk (Jake). Car cleaned nicely for nothing and competitive MOT price.
30 August 2026
i was treated with respect and understanding. The centre was very clean and tidy giving a great presentation.
30 August 2026
Bonnet left open
30 August 2026
Good communication while booking Service completed promptly and valeted
29 August 2026
I found all the staff in the service and parts departments extremely courteous helpful during my visit at Group1 at Hailsham.
28 August 2026
Very happy with the customer service from the friendly people in the showroom and the team who delt with the service of the car.. Only thing I knocked a star off was the clean that was offered was basically a bucket of water chucked over the car
27 August 2026
polite and helpful throughout and kept me appraised of what was happening with the vehicle
27 August 2026
Kept informed, professional service.
27 August 2026
Very good service
26 August 2026
The car was repaired very quickly and I was regularly updated.
26 August 2026
During digital check in online, I asked that someone have a look at the interior panel inside the car just below the dashboard that was removed an incrrecrly reinstalled during a previous service. That wasn't done.
25 August 2026
Kept well informed. Took as long as quoted.
25 August 2026
Great attention to detail
25 August 2026
Problem solved and under warranty!
24 August 2026
Excellent customer service
24 August 2026
I've booked an MOT. They were expecting me and it happened. Service receptionist was bright and engaging.
24 August 2026
Both known faults were diagnosed & remedied.
23 August 2026
Overall satisfied
23 August 2026
Cannot find fault
23 August 2026
Carried out the work quite promptly
23 August 2026
Always great
23 August 2026
Welcoming, relaxed and professional approach.
23 August 2026
alldone
23 August 2026
Was very quick , painless service
22 August 2026
From start to finish everything ran smoothly, with efficiency. All staff were polite, cheerful and friendly. Our service lady, Rebecca, was outstanding. Thank you!!
22 August 2026
Quick service. Wasn't waiting too long. Nice time to read my book and wait for my car.
22 August 2026
MOT carried out satisfactorily.
20 August 2026
Within an hour of arrival the car recall issue had been dealt with, the car had a health check and washed and valeted! And I was served a coffee whilst I waited. A first class service all round.
20 August 2026
Great customer service, especially Jill, always so welcoming and helpful
19 August 2026
Coffee available to those who wait.
19 August 2026
The job carried out while I waited and additional questions I had were answered.
18 August 2026
High level of care and understanding from start to finish. I had no idea what I wanted really apart from increased sports performance in a car. John really did find me my dream car and it's perfect. He looked after me every step of the way.
18 August 2026
Chloe and other team members make the difference
18 August 2026
Very polite and efficient service. The problem with A/C was solved, I watched a video health check and my car returned sparkling clean!
17 August 2026
Good service.
17 August 2026
I would have thought that I could have been told the end result was going to be the warning ding would still be there whenever I slowed down, or stopped and restarted the car. It is most unpleasant to live with and I will cost me a specialist now.
17 August 2026
Everything went to plan.
16 August 2026
I have been a BMW driver for many years & have always received a brilliant service from Chandlers of Hailsham.
16 August 2026
Very quick and responsive to the problem I was having with my car
15 August 2026
Speed of appointment . Efficiency of sengineer. Helpfulness of report and video.
15 August 2026
Not satisfied at all , in fact surprised by the level of service for BMW .
15 August 2026
Rebecca was very helpful in booking and explaining what would happen. She Ikept me informed as to what would be needed and the cost and got my car booked in very promptly
14 August 2026
Very friendly and welcoming.staff , good and efficient service and a nice place to relax in whilst waiting .
13 August 2026
Recall sorted very quickly & efficiently
13 August 2026
Always a prompt and professional service from Hailsham BMW Be nice if prices could come down slightly
13 August 2026
Very helpful, knowledgeable and friendly
13 August 2026
Service was conducted on time while I waited, I know all oem parts would have been used which gives peace of mind that it's done properly, I also liked the video by the technician of my vehicle and its current state, which was all good.
13 August 2026
Nice staff
12 August 2026
Excellent service as usual, thank you very much
12 August 2026
1st class service as usual with your polite and efficient front facing staff and the service work completed in a timely fashion to a high standard.
12 August 2026
Very helpful and even managed to sort out the tracking on the same day even though this wasn't previously arranged.
12 August 2026
Good service
12 August 2026
Efficient professional staff
12 August 2026
Very friendly and professional
12 August 2026
Staff welcoming, straightforward and clear, facilities comfortable.
12 August 2026
The service from Group One is always superb. The service staff are always very friendly and helpful and nothing is a problem.
12 August 2026
Always very good
11 August 2026
Was given coffee and made very welcome
11 August 2026
The staff were all friendly, knowledgeable and helpful. Work was done swiftly. The car was returned to me spotlessly clean.
10 August 2026
Very good
10 August 2026
Gemma was excellent - very helpful and efficient.
10 August 2026
From walking into the showroom to driving off the forecourt i felt a 360 degree level of service and customer forcus.
10 August 2026
Everything was to my complete satisfaction.
10 August 2026
Very curteous, let me use a desk in an office with a big screen so I could work comfortably while I waited. Coffee was nice too Also car was given a bit of a clean which is nice as I can't due to hosepipe ban. The work was carried out quickly
10 August 2026
Service was prompt and courteous
09 August 2026
The problem( recurring message re tyre pressures) was diagnosed and all tyres extremely worn I had commented on them when purchasing vehicle from Group 1 a few months ago Having only covered 3000 miles since I requested a new set of tyres All sorted
09 August 2026
Great staff with an excellent customer service and relationship
09 August 2026
Service desk check-in and service adviser/s were helpful and informative
08 August 2026
All the staff were welcoming and helpful. I had excellent service from the servicing team and sales team
08 August 2026
Helpful staff from when I walked in to l picked up my car.
07 August 2026
The car was dealt with promptly and I was given detailed feedback on the work required
06 August 2026
For the purpose of recall, and the atmosphere, good. Twice now car was supposed to be cleaned along with work being carried out.
06 August 2026
Overall good service but disappointed that they couldn't clear the cars message warning on brake pads that in reality are not needed to be changed.
06 August 2026
Following this visit I have sent 2 messages over the last two weeks and have not had a reply to either. I then came in person to try and get an answer but was just left waiting for 30 minutes before leaving without a resolution.
05 August 2026
Gideon was a pleasure to deal with and guided me through the whole purchasing experience. I have 8 BMWs before and this was the smoothest and most professional experience I have had.
04 August 2026
.
03 August 2026
Always helpfull
03 August 2026
Welcoming staff and a nice comfortable environment to wait in.
03 August 2026
Work was completed within agreed time and cost less than quoted, car was cleaned and quick health check video was useful
03 August 2026
The staff were all very helpful and polite
02 August 2026
Your member of staff was very efficient, identified the problem immediately and rectified the issue within a few minutes. Very professional and helpful.
02 August 2026
Excellent attention to detail
02 August 2026
Excellent service from Jake Smith, very good price and service carried out while I wait.
02 August 2026
Service completed whilst I waited in two to three hours.
02 August 2026
everything was perfect, issues dealt with , and i was extremely happy with the way i was treated
01 August 2026
Excellent
01 August 2026
Very good
31 July 2026
Service provided
30 July 2026
Highly professional, thorough, helpful and polite.
30 July 2026
It was a recall to replace the drivers airbag, for which I am extremely grateful
30 July 2026
Very good service from all the staff at Hailsham BMW involved in the servicing of my car
29 July 2026
Efficient, informative, punctual, professional - fit for purpose.
28 July 2026
Took longer than expected due to a technical issue - a ramp not working?
28 July 2026
Terrific personal attention, I felt like a valued customer!
27 July 2026
After having Audi and Renault vehicles I can only say BMW has been a very expensive mistake with sensors being replaced every year at MOT. Never had any problems with Audi or Renault reliable and wish I had purchased either again.
27 July 2026
Staff very polite, warm and welcoming. Showroom spotless.
26 July 2026
Whilst the recall, health check and wash were done to a good standard, the car was left on the forecourt unlockec AND running!
26 July 2026
My car was pre-booked for a spark plug service, after 90 i was informed that they only had 3 spark plugs and the work could not be completed.
25 July 2026
Charged me for something I didn't ask for, and didn't do what car was booked in for
24 July 2026
Gemma was fantastic. She really did help me with my problems. I gave four stars because of the cost of the diagnosis and labour charges which amounted for half the Bill well I appreciate costs. I did feel that some of those costs Weren't needed edit
23 July 2026
Very courteous and qualifield staff
23 July 2026
In time, polite and informative
23 July 2026
A very prompt and professional approach. The work was undertaken as previously discussed with no additional costs.
23 July 2026
I was completely satisfied
22 July 2026
Service desk staff where lovely and helpful. The quote for some of the remedial work was outrageously expensive.
22 July 2026
The only thing that was sub par was I was quoted a price over the phone when I booked my vehicle in and on the day I was given a different price - a fair bit higher. Fortunately the sales executive gave it to me at the original price.
22 July 2026
Always helpful attentive and respectful
22 July 2026
Because I was worried about my car and it was been fixed properly
22 July 2026
Lovely people. always helpful
22 July 2026
Happy with the service
21 July 2026
Derek was very helpful and kept us up to date with the progress of the work on our car.
21 July 2026
Quick and efficent while i waitdthe service
21 July 2026
You had both my cars in for work in series and managed to provide a loan car to cover for both. Jake has always been efficient and helpful, for which I am very grateful.
20 July 2026
Easy to book excellent reception staff and looked after by Jake during the whole service procedure.
20 July 2026
Quick, efficient service.
20 July 2026
Friendly and helpful service representative
18 July 2026
Prompt courteous and efficient
18 July 2026
Timely MOT, complementary wash and clean. Good price
17 July 2026
As i haven't done .many miles it was quick. However, a friend came over with me and that turned out to be unnecessary. That's why only 4 stars.
FIND Group 1 Hailsham BMW
Address
- Gleneagles Drive, Hailsham, East Sussex, BN27 3UA
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:00 - 16:00
Phone
- 01323 383738
Eastbourne as well as surrounding areas including Hastings, Bexhill-on-Sea, Seaford and Hailsham
Address
- Gleneagles Drive, Hailsham, East Sussex, BN27 3UA
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:30
- Sun:Closed
Phone
- 01323 383738
Eastbourne as well as surrounding areas including Hastings, Bexhill-on-Sea, Seaford and Hailsham
Address
- Gleneagles Drive, Hailsham, East Sussex, BN27 3UA
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:30
- Sun:Closed
Phone
- 01323 383738
Eastbourne as well as surrounding areas including Hastings, Bexhill-on-Sea, Seaford and Hailsham
Address
- Gleneagles Drive, Hailsham, East Sussex, BN27 3UA
Opening Hours
- Mon–Fri:08:00 - 17:00
- Sat:Closed
- Sun:Closed
Phone
- 01323 383738
Eastbourne as well as surrounding areas including Hastings, Bexhill-on-Sea, Seaford and Hailsham
11 October 2026
The dealer was attentive and caring throughout the buying process.